WalksDevour is a high-end tour operator with a remote-first team. We seek an experienced leader to own the Guide & Guest Support function, overseeing people, processes, and platforms like Zendesk and Talkdesk.
You will drive performance, handle escalations, and build a scalable, hybrid-capable operation in a fast-moving travel environment. Responsibilities include managing daily contact centre operations, KPI reporting, and workforce planning, while mentoring team leads and ensuring GDPR
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📌 Guide & Guest Support Operations Lead - Madrid, Comunidad de Madrid, Spain
🏢 WalksDevour
📍 Madrid
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