Join our international Customer Service team in Fuengirola, Spain Dancover is looking for a service-minded and solution-oriented Customer Service Specialist to join our team at our office in Fuengirola. You will be helping customers across our European markets and become part of an international team where we focus on collaboration, good communication and delivering excellent customer service. We are looking for someone who is fluent in French and German and has strong English skills, both spoken and written. If you speak additional languages, like Italian, that is a definite plus. What you can look forward to in this role As a Customer Service Specialist, you will be an important point of contact for our customers – helping them with everything from product and order enquiries to deliveries, returns and claims. You will communicate with customers by phone, chat and email and work closely with your colleagues in Fuengirola as well as teams at our head office in Denmark. Additionally, your main responsibilities will include:
· Handle incoming customer enquiries by phone, chat and email
· Following up on orders and ensuring accurate and timely processing
· Handling claims and returns in a structured and solution-oriented way
· Tracking shipments and proactively keeping customers informed
· Supporting sales-related activities when needed Who are you? We are looking for someone who genuinely enjoys helping people and finding solutions. You take ownership of customer enquiries and are comfortable managing several tasks during a busy working day. You enjoy being part of a team, but you are also able to work independently and take responsibility for your own tasks. Ideally, you also have:
· Previous experience in Customer Service, Sales or a similar customer-facing role
· Fluent or native-level French and German
· Strong spoken and written English
· Good PC skills and confidence learning and working with different IT systems
· A practical and solution-oriented mindset




· A positive attitude and a strong focus on giving customers a great experience Additional language skills are an advantage.

What we offer

· A full-time position at our office in Fuengirola
· An international working environment with colleagues and customers across Europe
· A varied role where no two days are exactly the same
· A friendly and informal working atmosphere
· The opportunity to become part of an established international e-commerce company
·

Working hours
Monday to Thursday from 09:00 to 18:00 and Friday from 09:00 to 17:00
· Start date: As soon as possible – but we are happy to wait for the right candidate Interested? Please send your CV and application in English to [email protected]. Qualified candidates will be invited to an initial online screening interview via Microsoft Teams. The second interview will take place at our office in Fuengirola. We look forward to hearing from you.

Job Type
s: Full-time, Permanent Application Question(s):
- This position is strictly On-Site (not remote). Do you currently reside in Fuengirola, Mijas, Benalmádena, Torremolinos, or nearby areas on the Costa del Sol with easy daily commute?

Experience:
- Customer Service / Claim: 1 year (Required) Language:
- German (C1)
- French (C1) Work

Location:
In person Sueldo: 20.000,00€-21.000,00€ al año

Incentivos:
- Cesta de navidad
- Eventos de la empresa
- Jornada intensiva los viernes Preguntas para la solicitud:
- This position is 100% on-site. If you do not live between Marbella and Málaga, please do not apply for this job. We cannot hire individuals who wish to relocate here from elsewhere in Europe. It is a requirement that you already live in the area. Do you live between Marbella and Málaga?
- This job requires fluency in French and German. If you do not speak these languages, please do not apply. Do you speak German and French perfectly?
- Do you speak any other language?
- What has been your experience in a similar role? Tell us more about that experience and what you would bring to our team. Ubicación del trabajo: Empleo presencial

📌 Customer Service Specialist – French (Fuengirola)
🏢 Dancover A/S
📍 Fuengirola