Job Summary Responsible for assisting in the oversight of gym operations to ensure positive member experience.
* Assist in training and developing staff.
* Assist in member service oversight making sure all staff provide great customer experience.
* Very involved in front desk related tasks: Asegúrese de leer la descripción completa a continuación y, si confía en que cumple todos los requisitos, envíe su solicitud de inmediato. o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls. o Assist in member check-ins, sign-ups, cancellations, and updating member account information. o Great/meet potential members and provide gym tour. o Assist to facilitate member service issues and questions.
* Assist with team member management and provide backup support to Club Manager as needed.
* Ensuring adherence to all company policies and procedures.
* Help create and maintain a positive image for the club.
* Assist overseeing cleanliness and appearance of gym.
* Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.
* Assist in ordering supplies, keeping inventory and tracking reports as needed.
* Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.
* Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem.
* Problem Solving:



recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
* Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
* Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising. Job Title: Team Lead Reports to: Club Manager Status: Full Time/Supervisor/Non-Exempt Job Summary Responsible for assisting in the oversight of gym operations to ensure positive member experience.
* Assist in training and developing staff.
* Assist in member service oversight making sure all staff provide great customer experience.
* Very involved in front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls. o Assist in member check-ins, sign-ups, cancellations, and updating member account information. o Great/meet potential members and provide gym tour. o Assist to facilitate member service issues and questions.
* Assist with team member management and provide backup support to Club Manager as needed.
* Ensuring adherence to all company policies and procedures.
* Help create and maintain a positive image for the club.




* Assist overseeing cleanliness and appearance of gym.
* Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.
* Assist in ordering supplies, keeping inventory and tracking reports as needed.
* Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.
* Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem.
* Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
* Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
* Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising. Essential Duties And Responsibilities
* Assist in training and developing staff.
* Assist in member service oversight making sure all staff provide great customer experience.
* Very involved in front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls. o Assist in member check-ins, sign-ups, cancellations, and updating member account information. xohynlm o Great/meet potential members and provide gym tour.

📌 Team Lead (Cuenca)
🏢 Baseline Fitness
📍 Cuenca