* As Virtuagym keeps on growing, we are now looking for a new face to complement our Customer Success team in EMEA based in Spain. As a Customer Service Consultant for the DACH and international markets, you will be responsible for creating excellent customer experiences and elevating our client success endeavours to new heights
* As a Customer Service Consultant for the Dach & International markets, you will mainly focus on supporting German, and English-speaking European customers. You will be at the forefront of ensuring our client's long-term satisfaction and success
* Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base. Join us in our mission to create a healthier and happier world
* Investigate and resolve system issues collaboratively with the product department
* Deliver efficient and effective customer support via email and phone channels
* Build and nurture customer relationships to enhance retention and loyalty
* Offer creative solutions, handle objections, and de-escalate challenging client situations
* Address churn risks, cancellations, and payment-related queries
* Contribute to departmental process enhancements through feedback and project participation Benefits




* Monthly contribution to your gym membership
* Friends & family gym discount
* Free weekly crossfit classes
* Pension contribution
* 24/7 on-demand coaching with psychologists through the platform OpenUp
* Knowledge exchange sessions
* Awesome company parties & Friday drinks
* Workgear: laptop, screen, etc.
* Working from home allowance If you're a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you Prior experience in SaaS/software CS is preferred (this is not a call center position)Proven problem-solving skills and a knack for finding solutionsTech-savvy, a critical and logical thinker[Hard requirement] Proficiency in written and verbal German (native or near-native level) and good written and verbal skills in EnglishStructured, and organized, with good time management and attention to detailConfidence, adaptability, and a positive attitude0-2 years of experience in a customer-facing roleImportant note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we'd love to hear from you

📌 Junior Customer Service Consultant (Valencia)
🏢 Virtuagym
📍 Valencia