Job Description
Para presentar una candidatura, simplemente lea la siguiente

descripción del puesto
y asegúrese de adjuntar los documentos pertinentes. Job Title: Service Operations Specialist 2 Department: Field Operations Reports To: Field Operations Manager

Location:
Pamplona Job Summary : The Service Operations Specialist II supports the End-to-End process and independently coordinates technical and operational activities across project execution, commissioning, warranty, and after-sales phases for utility-scale solar projects. The role is intended for experienced field professionals who can manage daily site operations, lead commissioning work, resolve complex technical issues, and provide cross-functional support to Project Management, Field Operations, Warranty, and After Sales. Project Execution and Site Support
* Coordinate daily site activities with customers, contractors, Project Management, and assigned field resources.
* Monitor and support installation and commissioning progress against approved milestones, identify deviations, and drive or recommend corrective actions within the assigned scope.
* Develop site-support strategies, technician work plans, resource needs, and execution priorities for assigned projects.
* Verify compliance with approved drawings, installation manuals, commissioning procedures, quality requirements, and contracted service scope.
* Lead site-readiness assessments, mechanical-completion reviews, punch-list management, and technical handover preparation.
* Provide concise daily or weekly reporting on progress, risks, constraints, decisions, and required actions. Commissioning and Technical Support
* Lead cold and hot commissioning activities, functional validation, and technical acceptance within assigned authority.
* Serve as a technical escalation point for mechanical,



electrical, control-system, installation, and operational issues.
* Provide advanced remote and on-site troubleshooting and coordinate specialist support when needed.
* Define plant functionalities and operating requirements with customers before commissioning and document the agreed technical baseline.
* Prepare and deliver technical training to customers, contractors, and internal teams. Warranty and After-Sales Support
* Coordinate assigned Level 2 warranty cases from technical assessment through resolution and documented closure.
* Support failure analysis and Root Cause Analysis by providing field evidence, technical interpretation, and corrective-action follow-up.
* Maintain technical ownership of assigned project issues from commissioning through warranty closeout.
* Lead technical close-out and customer-acceptance activities for assigned projects.
* Identify and qualify aftermarket opportunities, including inspections, upgrades, training, optimization, and maintenance services. Continuous Improvement & Operational excellence
* Develop and improve procedures, work instructions, checklists, and field-quality controls.
* Analyze productivity and project deviations and recommend improvements to execution methods and resource use.
* Share lessons learned across Service Operations, Warranty, Engineering, Product Management, Quality, and After Sales.




* Provide day-to-day guidance to Specialist I personnel and field technicians without direct supervisory responsibility unless assigned. Core Competencies
* Customer focus and professional communication
* Safety mindset and personal accountability
* Planning, organization, and disciplined follow-through
* Collaborative problem solving across functions and cultures
* Adaptability in dynamic construction and service environments Required

Qualifications:
* Associate degree, advanced technical diploma, or equivalent qualification in electrical, mechanical, electromechanical, industrial automation, telecommunications, or related discipline.
* At least 5 years of relevant experience in field supervision, installation, commissioning, field operations, or industrial service environments.
* Demonstrated experience independently coordinating daily site operations and technical interfaces among customers, contractors, and internal teams.
* Strong mechanical and electrical troubleshooting capability and ability to interpret engineering drawings, schematics, and commissioning documentation.
* Experience leading commissioning, functional testing, technical acceptance, or comparable field-validation activities.
* Professional English proficiency sufficient to lead technical discussions, training, reporting, and customer communication. Preferred

Qualifications:
* Experience in utility-scale solar, renewable energy, trackers, industrial automation, or heavy equipment.
* Experience supporting RCA, warranty investigations, or corrective-action programs.
* Knowledge of PLC, SCADA, data acquisition, networking, or industrial control systems.
* Strong capability with Microsoft Excel, Word, PowerPoint, and digital project or field-service tools. Working

Conditions:
* Availab

📌 Service Operations Specialist II (Pamplona)
🏢 ARRAY
📍 Pamplona