Context Supporting over 40k end-users across 38 countries, our European IT Infrastructure team is critical in our business’ success; we’re a strategic engine of innovation, enabling smarter ways of working, seamless brand integrations, and the adoption of tomorrow's technologies today. We’ve got an opening for a Solutions Architect in our European IT Infrastructure team, based in our technology hub in Madrid – could it be you? Read on for more details. The role You’ll help design and implement solutions for our end-users across Europe, based on our business’ needs. In addition, you’ll orchestrate the designing, creation and building of employee-centric innovations, adopted by the wider team for enhanced Employee Success. You will:
* Work closely with both local, zone and General teams on the rollouts and activation of new solutions and tools across Europe, whilst following company standards; enhancing and contributing to new solutions as applicable. In particular, you will:
* Act as a point of contact for our Business Platforms, providing advice and guidance on both existing and new solutions, translating these needs for our technical teams to implement
* Designing & Developing Enterprise-grade SaaS-type solutions based on common technologies from providers such as Microsoft, Google and Amazon
* Design and build new service lines for our business platform.
* Have strong, transversal technical abilities
- with several years in hands-on technical infrastructure type roles
* Be the primary technical bridge between our Business Platforms and Technical Teams,



transforming innovation demand into governed, production-ready agile solutions (examples; Low-Code / No-Code and Infrastructure as Code)
* Be responsible for planning and delivery of these solutions
* Responsible for the onboarding of the RUN support teams as/when required
* Coordinate technical domains (both internal and external) to ensure the smooth progress of the subjects.
* Work closely with our Program Leads, ensuring new needs are met, anticipated and coordinated across the Zone.
* Lead priorities based on our roadmaps, and explore new solutions based on business demands.
* Design and deliver solutions, leveraging automations and AI for custom-built applications that enhance business processes, accelerate technology adoption, and unlock new ways of working. Desired Technical Skills / Experience
* 3+ years of hands-on experience in designing and delivering solutions on Microsoft Azure, including cloud-native architectures, integration services, and automated infrastructure pipelines (IaC)
* ITIL v3/v4 Certified
* Proven tenure in a range of infrastructure roles, with 3+ experience in Retail, Industrial Operations (warehouses/factories) and traditional Corporate office-type locations




* Understanding of enterprise-grade networking concepts & fundamentals (previous certification would be desirable), including SDWAN, wireless and Cisco/Meraki technologies
* Strong understanding of Low-Code/No-Code solutions such as the Microsoft Power Platform ecosystem (Power Apps, Power Automate…), GitHub Copilot, and AI-assisted development practices, combined with a solid grasp of enterprise integration patterns, API management, and DevOps principles within large-scale IT environments
* Familiarity with Workflows including SharePoint
* Practical experience using ServiceNow as an ITSM platform, and authoring Confluence sites Soft skills
* Accustomed to working in agile teams, you are a curious type of person, proactive, constantly monitoring, passionate and you know the main challenges of the customers' functional businesses
* Excellent level of English in writing and speaking, daily communication and presentations with our international colleagues and customers (French-language would be a bonus too)
* Ability to multi-task across simultaneous projects, requests and deadlines, processing and communicating information quickly to appropriate parties
* Strong troubleshooting capabilities
* Managing cross-functional and multi-country programs in a rich and complex technical ecosystem
* Ability to think quickly and drive decision-making
* Ability to discuss and understand technical concepts at a deep level of understanding
* Excellent interpersonal skills, you are a natural relationship builder #J-18808-Ljbffr

📌 Infrastructure Solutions Architect (Comunidad de Madrid)
🏢 L'Oreal
📍 Comunidad de Madrid