* At Gong, you will join a company built on innovative products, ambitious goals, and passionate people
* We are shaping the future of revenue intelligence and we want people who are excited to build what comes next
* You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other
* Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact
* If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career
* As a Renewal Manager at Gong, you'll play a critical role in ensuring our SMB customers continue to see value and renew their partnership with Gong
* You'll drive the end-to-end contract renewal process, identify expansion opportunities, and collaborate cross-functionally to ensure a seamless customer experience
* You will also contribute to improving efficiency and retention through our renewals playbook, operational workflows, and customer engagement strategies
* Own the renewal process from initial outreach to contract execution, ensuring on-time renewals and reducing churn
* Lead commercial negotiations by developing pricing proposals, overcoming objections, and ensuring win-win contract agreements
* Drive customer engagement through live interactions, leveraging data insights to reinforce Gong's value and alignment with customer goals
* Identify upsell and expansion opportunities within existing accounts by uncovering needs for additional seats, products, or services
* Manage renewal forecasting and pipeline in Salesforce, tracking renewal progress, risks, and deal velocity
* Collaborate cross-functionally with Digital Customer Success, Sales, and Operations to accelerate renewals and improve processes
* Develop and refine renewal processes by advocating for system improvements and automation to increase efficiency
* Mitigate churn risk by identifying at-risk customers early and executing tailored renewal strategies
* Manage contract execution workflows,



including quote creation, Salesforce opportunity management, order form generation, and tracking contracts to close
* Within the first 60 days, you will:
* Complete Gong onboarding and key certifications to build product, customer, and sales process knowledge
* Listen to customer calls, master value-based talk tracks, and understand common objections
* Learn pricing and negotiation best practices to optimize renewal outcomes
* Develop proficiency in Gong deal workflows, Salesforce processes, and contract execution best practices
* Build cross-functional relationships across Customer Success, Sales, Finance, and Legal
* Within 3 months, you will:
* Fully own renewal negotiations and execution for a subset of customers
* Drive engagement strategies for your book of business, proactively identifying renewal risks and opportunities
* Develop a Quarter +1 engagement plan to maintain proactive outreach and improve retention rates
* Assess areas for process automation and operational efficiencies, making data-driven recommendations Benefits o Mental health support resources o Work xohynlm from home stipend o Generous vacation days o Quarterly recharge company shutdowns o Parental leave o Employee equity o Commuter & parking benefits o Retirement savings o Training & development programs o Employee resource groups o Mentorship opportunities o Adaptable wellness fund Ability to work in a fast-paced, high-growth environment while maintaining a proactive, strategic approachExceptional communication and negotiation skills, able to handle objections and influence decision-makersExperience working with Salesforce and Gong, particularly managing opportunities2+ years of experience in renewals, account management, customer success, or sales in a B2B SaaS environmentHighly organized with strong attention to detail, managing a high-volume book of business efficientlyProven track record of managing and negotiating contracts with a strong renewal/expansion success rateStrong business acumen, understanding customer needs and financial drivers to craft compelling renewal pitches

📌 Renewal Manager (Gerona)
🏢 Gong
📍 Gerona