Your role Inscríbase (haciendo clic en el botón correspondiente) después de revisar toda la información relacionada con el trabajo a continuación. As Operations Manager, you will be responsible for the end-to-end operational performance of Dstny's services, leading a team of engineers and driving continuous improvement across reliability, automation, and service delivery. This is a leadership role at the intersection of SRE, DevOps, and platform operations, requiring both strategic oversight and strong operational execution.

Key responsibilities
* Own the availability, performance, and reliability of all production services
* Define and manage operational KPIs, SLAs, and SLOs, ensuring clear visibility of service health
* Lead incident management processes, including escalation, coordination, and root cause analysis
* Drive a culture of continuous improvement, ensuring issues are resolved permanently
* Improve and scale deployment, release, and change management processes
* Establish and maintain operational standards, runbooks, and documentation
* Drive automation and standardisation to improve efficiency and reduce manual effort
* Ensure security, access controls, and compliance readiness
* Collaborate with Engineering, Product, and Security teams to align operational priorities
* Be part of the on-call rota for operational issues
* Manage and optimise a 24/7 on-call model to ensure resilience and accountability Leadership & team responsibilities
* Build, lead, and develop a high-performing team of Operations Engineers
* Be accountable for the On Call rota of the whole Operations team
* Set clear priorities, expectations, and performance standards
* Coach and mentor team members on incident management and operational best practices




* Foster a culture of ownership, accountability, and continuous improvement
* Encourage knowledge sharing and cross-team collaboration What you bring Core experience
* Proven experience leading Operations, SRE, or platform engineering teams
* Strong track record managing cloud-native production environments
* Deep understanding of incident management, monitoring, and service reliability
* Experience driving operational improvements, automation, and efficiency gains
* Strong stakeholder management and cross-functional collaboration skills Technical expertise
* Strong knowledge of cloud platforms (AWS and/or Azure)
* Experience with Kubernetes and containerised environments
* Familiarity with DevOps practices, CI/CD pipelines, and automation tooling
* Experience with monitoring and observability tooling (e.g. Prometheus, Grafana)
* Understanding of security principles and compliance frameworks Leadership profile xohynlm
* Structured and data-driven decision-making approach
* Strong communication and stakeholder influencing skills
* Calm, pragmatic, and decisive under pressure
* Strategic mindset with focus on scalability and long-term improvements
* High ownership mindset with a bias for action Nice to have
* Experience operating large-scale SaaS platforms
* Background in telecoms or real-time communications
* Experience working in regulated environments (e.g. ISO27001, GDPR)
* Exposure to infrastructure as code (e.g. Terraform)
* Experience building or scaling SRE practices (e.g. error budgets, reliability frameworks)

What we offer
you
* A leadership role in a fast-growing European technology company
* Ownership of mission‐critical platforms at scale
* A collaborative and international working environment

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