In this role you act as the voice of the customer and a key internal advocate, turning insights into actions that boost outcomes and experience. You will drive value realization, adoption, and retention across customers with a focus on ARR growth and upsell opportunities. You collaborate with Sales, Product, and Support to align success plans with strategic objectives and lead executive customer conversations. Your work helps shape how customers derive value from Unit4’s ERP software at scale.
Compensaciones / Beneficios
- Remote working opportunities
- Flexible leave/Paid Time Off
- General Wellbeing Days
- Growth opportunities
- Culture built on trust and accountability
- Inclusive working environment with ERGs
Responsabilidades
- Represent the voice of the customer and translate insights into actions
- Drive value realization and maximize the value of Unit4 investment
- Grow product adoption and maturity via guided customer engagements
- Identify and pursue new sales opportunities (upsell/cross-sell) with Sales
- Serve as the primary contact in Customer Success, managing risk and supporting retention
- Develop success plans aligned to customers' objectives and milestones
- Lead executive business reviews with C-level stakeholders
- Ensure customer goals and needs are communicated across Product, R&D;, Support, and Sales
Requisitos principales
- Passion for building strong customer relationships that drive retention and ARR growth
- Ability to translate strategic customer goals into actionable success plans and track progress
- Adaptable, curious, accountable, and collaborative with diverse stakeholders
- Excellent communication and relationship management, fluent in English
- Experience in a customer-facing role in a cloud software environment
- Technically literate with familiarity in customer engagement technologies and best practices
- ERP/HCM/financial planning software experience is a plus
- Willingness to travel up to 20%