Overview

In this hybrid Barcelona-based role, you nurture long-tail host accounts to retain, grow, and optimize their performance on Airbnb. You’ll build strong relationships, guide listings and pricing, and ensure hosting standards that deliver excellent guest experiences. You’ll support cross-team education programs and help hosts scale their businesses through data-driven insights. This is a growth-focused, impact-oriented opportunity in a market-facing team.

Compensaciones / Ventajas

- base pay range (Spain) 40,000—46,000 EUR
- bonus eligibility
- equity
- benefits
- Employee Travel Credits
- hybrid work arrangement

Responsabilidades

- Manage a book of business of host entrepreneurs and rising hosts to drive retention, growth, and optimization on Airbnb
- Conduct one-on-one onboarding and optimization conversations with strategic recommendations on pricing, availability, and listing quality
- Secure availability on high-demand dates to maximize host revenue
- Educate hosts on product updates and policy changes, and relay feedback to internal teams
- Respond to host inquiries with timely, high-quality support to improve their platform experience




- Analyze performance data to identify trends and act on opportunities to increase bookings and success
- Develop lasting relationships with hosts to provide ongoing, tailored support
- Support Market Managers with one-to-many education programs, such as webinars and scaled email communication

Requisitos principales

- 3+ years of experience in new sales, account management, or partner support
- 2+ years of hospitality/travel industry experience (nice to have)
- Strong time management and prioritization skills with ability to manage multiple accounts
- Proven experience managing a book of business and driving engagement and growth
- Highly goal-driven with action bias and persistence
- Excellent communication and presentation skills for phone, email, and in-person interactions
- Proficiency with CRM tools; Salesforce experience is a plus
- Fluency in English & Spanish (mandatory); Portuguese is a plus

- strong communication
- relationship-building
- problem-solving
- CRM tools
- Salesforce (nice to have)
- data-driven analysis

📌 Market Associate (Barcelona)
🏢 Airbnb
📍 Barcelona