JOB TITLE: Hotel Purchasing Specialist

DEPARTMENT: Hotel Department

REPORTS TO: Regional Hotel Purchasing Manager

Summary:

VOSAIO Travel Group has a strong presence in the B2B travel industry, with a proven record of growth in sales and buying power. We collaborate with local suppliers to ensure competitive pricing while delivering high-quality services that offer great value. The Hotel Purchasing Specialist role is an excellent opportunity for anyone who is proactive, a resilient team player who also enjoys working with tight deadlines and is giving their best under pressure in a very dynamic environment. Communication skills within a multi-cultural environment and negotiation skills are essential, as well as a tourism qualification which is preferred but not essential. For this role, fluency in Spanish, both written and spoken, is essential.

Key Responsibilities:

- Coordinating hotel requests from the international Sales departments.
- Contacting suitable suppliers according to sales requirements either by email or telephone to discuss the best offer to finalise the reservation.
- Ensuring the booking criteria given by Sales are met, including budget, category, location and matching any given deadline.
- Sourcing alternative solutions when the requested location or hotels are not available.
- Handling additional requests / project work on an ad-hoc basis.
- Negotiating the best possible rates, terms and conditions while establishing excellent relationships with hotels.
- Dealing with amendments and negotiating /waive cancellation charges where necessary.
- Dealing with inbound telephone, fax and email enquiries and liaising with the Sales, Operations and Accounts departments both in Europe and internationally.
- Maintaining good relationships with existing suppliers.
- Researching new suppliers to widen the network in all the destinations of responsibility.
- Maintaining updated hotel data on the virtual database and booking system.
- Handling complaints where they are requested.




- Identifying a calendar of events within the area of responsibility to anticipate challenging requests and plan accordingly.
- Attending trade fairs, workshops, or local networking events when requested.
- Contributing to a positive and professional working environment.

Person Profile:

- Fluency in English and Spanish is essential, both written and spoken.
- Proficiency in an additional European language is advantageous .
- Customer-focused, with a proactive and solutions-oriented approach to addressing customer needs and concerns, in addition to maintaining strong negotiation skills.
- Communicate effectively and be able to have open / honest discussions with all departments, suppliers, and clients to find common ground and solutions.
- Must be collaborative and be able to work in a team-based environment as well as on their own initiative and willing to be ‘hands on’ with other colleagues’ support needs.
- Requires close attention to detail with the ability to identify issues, solve problems and escalate when needed.
- Must have strong organisational and time management skills and be able to effectively handle multiple priorities and meet deadlines.
- Take initiative to be fully trained and knowledgeable of all company systems and procedures.
- Manage multiple tasks efficiently, prioritise workloads, and meet deadlines in a fast-paced environment.
- Collaborate with others, support colleagues, and work effectively in a team environment.
- Willingness to take initiative, go the extra mile when needed, and adapt to changing requirements.

Please Note:

This role is open to candidates based overseas. The proposed salary will depend on the successful candidate’s geographical location.

Job Types: Full-time, Permanent

Application question(s):

- Do you have experience sourcing and booking hotels to meet specific budgets and client requirements?
- Do you have experience negotiating hotel rates and booking terms directly with suppliers?
- Are you available to start within the next four weeks?
- Where are you based?

Language:

- Spanish (required)

Work Location: In person

📌 Hotel Purchasing Specialist (Madrid)
🏢 Vosaio Travel
📍 Madrid