Elityora is recruiting multilingual Customer Support Experts to join an international team supporting customers of a leading entertainment streaming service.

If you are passionate about customer service, technology and entertainment, this is an excellent opportunity to develop your skills while working remotely in a multicultural environment.

Your Responsibilities

- Provide professional and empathetic customer support.
- Assist customers with account management and billing enquiries.
- Troubleshoot technical issues and help customers resolve problems.
- Provide accurate information about products, services and features.
- Identify customer needs and offer effective solutions.
- Maintain high levels of customer satisfaction while meeting quality and performance standards.
- Ensure a positive customer experience during every interaction.
- Collaborate with colleagues in an international team.

Language Requirements

Candidates must have full fluency in Spanish (Basque) and English at B1 level or above.

In addition, candidates must be fluent in at least one of the following regional languages:

- Basque

Requirements

- Excellent communication and interpersonal skills.
- A strong customer-oriented mindset.
- Good problem-solving abilities.
- Comfortable using digital platforms and technology.
- Empathy, adaptability and attention to detail.
- Ability to work in a fast-paced, team-oriented environment.
- Flexibility to work rotating shifts, including nights, weekends and public holidays.

Previous customer service experience is an advantage.

Working Conditions

- Full-time position: 40 hours per week.
- Eight working hours per day, plus a one-hour lunch break.
- Rotational shifts covering 24 hours a day, seven days a week.




- Initial training lasting approximately two weeks, delivered in English.
- 100% remote work from mainland Portugal.
- Occasional attendance at a company hub in Lisbon may be required for training, technical setup or operational needs.
- Portuguese public holidays and annual leave entitlements in accordance with applicable legislation.
- Holiday and Christmas allowances in accordance with Portuguese employment regulations.
- Health insurance, subject to the applicable employment terms.
- Meal allowance.

Accommodation Support

Accommodation may be available for eligible candidates living more than 100 km from the workplace, subject to the applicable conditions and availability.

Salary and Benefits

The total gross monthly package is:

- €1,259.33 with accommodation.
- €1,391.83 without accommodation.

The package includes applicable allowances and benefits, subject to the relevant employment terms.

Training and Development

You will receive comprehensive initial training covering customer service procedures, digital tools, products and services. This training will help you develop the knowledge and skills required to deliver excellent customer support.

Successful completion of the training is required to proceed with the employment contract.

Job Type: Full-time

Ability to commute/relocate:

- Bilbao, Vizcaya provincia: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Question(s):

- This position is Remote in Portugal mainland

Education:

- High school or equivalent (Preferred)

Language:

- Spanish (Basque) & English B2 (Required)

License/Certification:

- work permit in Portugal (Required)

Work Location: In person

📌 Operations Customer Expert – Spanish Basque speaker - Relocation to Lisbon (Bilbao)
🏢 Elityora Recruitment
📍 Bilbao