About Elityora

Elityora connects international talent with career opportunities across Europe. We are currently recruiting Spanish-speaking Customer Service Representatives for an international project in Lisbon, Portugal.

In this role, you will support customers using digital payment solutions and point-of-sale technology. You will help users resolve questions, troubleshoot technical issues and make the most of the services available to them.

If you enjoy helping people, solving problems and working in an international environment, this could be an excellent opportunity for you.

Your Responsibilities

- Provide customer support in Spanish via phone, email and live chat.
- Assist customers with account creation, onboarding and account-related questions.
- Support customers with orders, deliveries and product-related enquiries.
- Troubleshoot technical issues involving applications, card readers and related accessories.
- Answer questions concerning transactions, deposits and activity reports.
- Identify customer needs and recommend relevant products or solutions when appropriate.
- Maintain a professional, friendly and customer-focused approach.
- Work collaboratively with colleagues to deliver a high-quality customer experience.

Requirements

- Fluent Spanish, with excellent spoken and written communication skills.
- Good command of English for training and internal communication.
- Strong communication and problem-solving skills.
- A customer-oriented mindset and willingness to assist customers.
- Ability to learn new software, digital tools and technical processes.
- Flexibility to work rotational shifts, including weekends.
- Previous experience in customer service, technical support or a contact centre is an advantage.

Working Conditions





- Full-time position: 40 hours per week.
- Eight working hours per day, plus a one-hour lunch break.
- Rotational shifts scheduled between 3:00 PM and midnight, Monday to Sunday.
- Comprehensive initial training covering products, systems and customer service procedures.
- Portuguese public holidays and annual leave entitlements in accordance with applicable legislation.
- Holiday and Christmas allowances in accordance with Portuguese employment regulations.
- Health insurance, subject to the applicable employment terms.
- Meal allowance.

Relocation Support

For eligible candidates currently living more than 100 km from the workplace, accommodation may be available, subject to applicable conditions and availability.

What Our Client Offers

- A total gross monthly package of €1,259.34 with accommodation or €1,248.33 without accommodation.
- The opportunity to work in an international and multicultural environment.
- Professional training and development.
- Experience in digital payments and customer support.
- A collaborative team environment.
- The opportunity to develop your customer service and technical skills.

How to Apply

Are you fluent in Spanish and ready to take the next step in your career?

Apply today through Indeed. The Elityora recruitment team will review your application and contact suitable candidates to discuss the opportunity and the next steps.

Starting date : November 16th, 2026

Job Type: Full-time

Pay: 1,240.00€ - 1,270.00€ per month

Application Question(s):

- This position is located in Lisbon, Portugal

Education:

- High school or equivalent (Preferred)

Language:

- Spanish & English C1 (Required)

License/Certification:

- work permit in Portugal (Required)

Work Location: In person

📌 Customer Service Representative – Spanish Market - Relocation to Lisbon (Madrid)
🏢 Elityora Recruitment
📍 Madrid