Annual Gross Salary Range: Min. 28,000€
- Max. 37,000€ (depending on experience). Who Are We? Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, consulting, quality, business services, human resources, communication, and administrative and financial services. We are focused on our clients’ activities and take responsibility for carrying them out on their behalf. We are currently hiring an IT Operations Engineer Level 2 to join our IT Operations Hub team for our new projects in Spain. As part of a newly established operations service, you will play a key role in ensuring the stability, performance, and continuous improvement of critical digital products and services. This is an exciting opportunity to join a growing team and contribute to defining operational processes, service standards, and best practices from the ground up within an international and collaborative environment. What Will Your Responsibilities Be?
• Take over incidents from Level 1 and resolve them within Level 2 scope, across connectivity, FOTA/OTA, telematics, remote diagnostics and fleet APIs.
• Diagnose across the stack: application logs, interfaces, APIs, cloud services and device-to-cloud communication.
• Execute and monitor FOTA/OTA campaigns, validating rollout and, where required, rollback.
• Escalate to Level 3 development with a documented, reproducible case — reproduction steps, logs, scope of impact and what has already been ruled out.
• Run the recurring operational tasks of the service: monitoring, health checks, batch job supervision and interface monitoring.
• Write and maintain the runbooks and work instructions for every system under service.
• Absorb the knowledge transfer from the current teams, system by system, as each wave enters the service.
• Support major incident resolution under the coordination of the Incident Management Coordinator.




• Contribute to shift-left: automate, document or push back to Level 1 whatever repeats.
• Cover the Incident Management Coordinator seat during rotation, once cross-trained. What Requirements Are We Looking For? Qualifications & General Experience
• Degree in computer science, telecommunications, electronic engineering or a related field — or equivalent professional experience, which we weigh equally.
• 3–5 years in Level 2 support, application operations or platform operations.
• Experience in an SLA-driven service environment.
• Experience working in an international, distributed team. Technical Requirements
• 3–5 years in Level 2 support of cloud-hosted applications or connected products.
• AWS in daily operational use: EC2, S3, CloudWatch, IAM basics and log analysis. Certification is welcome but evidence of use matters more.
• Linux command line, and scripting in Python or Bash for diagnosis and routine automation.
• API troubleshooting: REST and JSON, request tracing, reading API and gateway logs, working with Postman or equivalent.
• SQL at diagnostic level — able to query a database to confirm or discard a hypothesis.
• Monitoring and observability tooling: CloudWatch, Grafana, Splunk, Datadog or similar.
• ITSM tooling in daily use: JIRA, Confluence and ideally ServiceNow.
• Technical writing in English — runbooks, work instructions and escalation cases.
• English B2–C1. Nice to Have
• Connected vehicle, IoT or telematics architectures: device-to-cloud communication, MQTT, OTA update mechanisms.
• Experience operating or supporting an OTA / firmware update platform.




• Automotive sector experience, or experience inside the Volkswagen Group.
• CI/CD exposure and infrastructure-as-code basics (Terraform, CloudFormation).
• Container platforms: Docker, Kubernetes.
• German, at any working level.
• Experience working in multinational environments.
• Exposure to cloud technologies, monitoring platforms, or modern digital service environments.
• Experience supporting large-scale enterprise applications. Personal competencies
• Strong analytical and problem-solving abilities.
• Excellent organisational and prioritisation skills.
• Ability to work independently and take ownership of assigned activities.
• Strong communication and stakeholder management skills.
• Collaborative mindset and ability to work effectively within international teams.
• A proactive attitude focused on continuous improvement.
• Customer and service orientation.
• Ability to work under pressure.

Working Hours
The service operates between 05:00 and 23:00 CET, Monday to Friday, with coverage organised through rotating shifts.
• Early Shift: 05:00 – 13:00
• Central Shift: 08:00 – 16:00
• Late Shift: 15:00 – 23:00 Please note that part of the schedule falls within the legally established night-work period. Applicable shift and night-work premiums will be provided in accordance with the relevant collective agreement and in addition to the gross annual salary. This position is offered under a full remote working model within Spain. What We Can Offer
• 100% Remote Work Model in Spain
• Home Office Equipment Support
• Flex Work Schedule
• International Remote Work Policy
• Career Development Trainings
• Monthly Extra Allowances
• VW Group and Partnership Brands Discounts
• Employee Support Program For more information on our data processing activities and your rights as a data subject, please consult our privacy policy. Ref: Level A

📌 ITOperations Engineer (Valencia)
🏢 Volkswagen
📍 Valencia