REPORTING TO: Director, Service DeliveryOFFICE

LOCATION:
Madrid, SpainROLE TYPE: Hybrid, Full-timeIPC is a global fintech company that puts people at the center of innovation.
With a strong global footprint, we empower financial institutions and capital markets with advanced cloud-based trading communications and managed connectivity solutions.
Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets.
This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.
Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success. Overview:Working as part of the Global Service Delivery Specialist team to support delivery of networking projects.
Coordinating service delivery tasks across IPC customers, IPC internal teams and external suppliers.
Reporting on the status of tasks and managing the interdependencies between them to deliver first class customer service.
Supporting both internal and external projectsManaging and overseeing service delivery tasks from order receipt to customer handover and bill release: New services / Changes to existing services / Cease of servicesCollaborating with internal teams, vendors and customers to gather the information required for order deliveryCoordinating task and deliverables to ensure smooth service delivery executionMaintaining accurate data in delivery systems: Generating tasks in workflow systems / Maintaining service data in service database / Working with customer billing and vendor cost information: creating bill items, maintaining bill forecast date,



releasing billing to customers and supporting internal teams and customer with answering billing queriesPlacing and managing orders with vendors to IPCAdding and removing TDM services on the IPC networkPreparing internal and external reportingEssential Skills and Experience to be Successful in this Role:Minimum 5 years' experience in IP/Telecommunication Service Provider Delivery of Network SolutionsBachelor's degree in business administration, economics, or a related field.
Non engineering certification (not technical profiles), but candidates should have a fundamental understanding of the technical aspects and their implicationsPractical working knowledge of ordering ethernet and extranet circuitsOrdering and Co-ordination of internal/external services requirementsKnowledge of delivering voice solutionsInternal/External resource co-ordination of Voice/Data solutions in the Telecommunication industryExcellent verbal and written communication skillsExperience of coordinating project deliverables within multiple task owners across a number of teamsAbility to prioritise along critical path to meet project milestones and deliverable datesProblem solving skills and the ability to coordinate mini projects effectivelyDesired Skills and

Experience:
Project management certifications PMP and Prince will be a plus.
Experience of service delivery within Financial Markets and/or Telecoms & Networking Solutions a definite advantage.




Familiarity with Oracle Metasolv system (although training will be provided)What's in It for You?
At IPC, your compensation is only part of the package.
We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.
In addition to a collaborative, high-performing team environment, we're pleased to offer benefits including:Benefits Package:Private Enhanced Health InsurancePluxee Restaurant PassPluxee Transport Pass (only for Hybrid positions)Additional

Benefits:
Access to Flexible Retribution SchemeAdditional Time off for Charity Work and VolunteeringTuition Reimbursement ProgramCertification Bonus ProgramAccess to "IPC University" (our Internal E-Learning Platform)Access to LinkedIn LearningAccess to Babbel+ Platform and Local Language Training ProgramWellness Program (including access to Modern Health Platform)Employee Referral SchemeFurther information about your benefits will be provided during your onboarding process.
Additional Information:At IPC, we believe that hybrid working creates an inclusive, adaptable environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together.
We spend around 60% of our time in the office and around 40% of our time working remotely.
Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.
Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC.
You can explore more about our culture, offerings and commitment on / and /.
IPC's Work Culture:The IPC work culture is one that f...ly that fosters inclusion, prioritiz

📌 Service Delivery Specialist (España)
🏢 IPC Systems
📍 España