Are you a native or C2-level German speaker passionate about delivering outstanding customer experiences?
At Foundever , we are growing our team for an exclusive premium automotive project , partnering with one of the world's most prestigious luxury and sports car brands.
This role offers the opportunity to work in a quality-driven, international environment where attention to detail and customer excellence truly matter.

Location:
Madrid, Spain (hybrid model)

Working hours
Full-time – 39 hours per week Contract: Replacement contract

Salary:
€20,000 gross per year Start date: Immediate Initial training: Fully paid, on-site in Madrid Your role Handle and manage inquiries from high-profile customers Identify customer needs and provide effective, tailored solutions Follow up on cases using CRM and ticketing tools Represent a premium automotive brand while ensuring the highest quality standards

What we offer
Full-time replacement contract with continuity opportunities Monday to Friday schedule, 8-hour shifts between 07:30 and 20:00 Fully paid initial training (3 weeks),



Monday to Friday from 09:00 to 18:00 Hybrid work model after training, according to project guidelines Free gym access for employees Office terrace with views over Madrid Refer-a-Friend program with referral bonuses Free language courses Discounts on technology and other corporate benefits Employee Experience initiatives focused on well-being, engagement, and team connection What we are looking for Native or C2-level German Advanced English (minimum B2) Previous experience in customer service Strong customer orientation and teamwork skills Experience with ticketing or CRM tools is a plus Legal eligibility to work in Spain At Foundever , we invest in your professional and personal growth through a comprehensive well-being approach: Move Well, Eat Well, Live Well, and Do Well—because your experience matters as much as the one you deliver.
Foundever is committed to equal opportunities, diversity, and inclusion.
This recruitment process supports blind CV screening.

📌 Customer Service Agent (España)
🏢 Foundever
📍 España