Barcelona (Hybrid)
· Type: Full-timeGet to know usStarted in ****, Frekuent is now the all-in-one payment and loyalty platform for unattended environments — 500+ clients, 100M+ transactions a year, 2.5M+ users across Spain, France, Italy, Portugal, and Singapore. Check us out at this role existsWith 500+ clients across five countries and more signing every month, every new merchant has to get from "contract signed" to "live and taking payments" quickly — and fully compliant. That journey runs through Sales Ops and KYC, and as volume grows we need someone dedicated to keeping each onboarding moving between the two, so no merchant gets stuck waiting on a document, a device or a reply.
You'll run your own set of onboardings day-to-day, with clear processes to follow and experienced teammates in Sales Ops and KYC to learn from and escalate to. It's a hands-on way to learn how a regulated payments company brings merchants on board end to end — and, as you ramp up, to help shape how we do it at scale.
What you'll actually do
- Manage a portfolio of new merchant onboardings, from signed contract to their first day live on Frekuent, keeping deadlines and SLAs on track.
- Collect and review merchant (KYB/KYC) documentation for completeness and consistency, flagging gaps or red flags to the KYC team before approval.
- Keep contracts and CRM records accurate and up to date at every stage of the onboarding.
- Set merchants up on our platform — devices, dashboards and access to our BI tool — and handle device transfers between merchants.




- Coordinate training and setup sessions with Support, and keep Sales, KYC, Support and our payment partners aligned on each onboarding's status.
- What you bring
- 0–2 years of experience in operations, onboarding, customer service, compliance or a similar role — strong graduates with relevant internships are welcome too.
- Fluent Spanish, plus good working English; German, Italian, Portuguese or French is a strong plus given the markets we serve.
- Confidence with Excel/Google Sheets — filters, lookups and keeping a tracker clean and reliable.
- A sharp eye for detail: missing documents and mismatched data don't slip past you.
- Know the basics of KYC/KYB/AML from previous work or studies.
- Have used a CRM (e.
Zoho, Salesforce, HubSpot) or a BI tool in a professional setting.
- What's In It For YouA hybrid model that works – Enjoy the energy of our office 3 days a week and the flexibility of working remotely the other 2.? Health & wellness – private health insurance and discounted gym memberships to keep both body and mind in top shape.
Learning & development – English classes and role-specific training, because your growth is part of our journey.23 days of paid time off – plus local holidays, because great ideas need space to rest.
Regular afterwork & teambuilding events – activities to relax, connect, and strengthen team bonds.
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📌 Financial Policy Specialist (España)
🏢 Frekuent
📍 España