Sales Manager (German Speaking)
- Onsite
- HS03Location: ESP Valencia
- Av. As an Sales Manager on our team, you will:Management 30%Be responsible for all sales leads in our Valencia hubManage directly small team of sales agentsMonitor and report team performance (correct call treatment, case treatment...)Give agents feedback on their individual performance preferably on a weekly base to improve and motivate their daily workMotivate as a team leader and site leader controlling turnover and retaining potential and motivated team membersOrganize weekly meetings to give feedback on team performance, inform on new procedures, upcoming changesKeep track of each agent's training and training needs to improve technical and phone communication's skillsParticipate in the recruitment process close to HR Department giving an update from the needs and interviewing as a second interview the candidates who passed the HR interviewManage all disciplinary issues effectively (with oral warning and requesting HR with written ones)Ask management to hire new agent(s) either to substitute or to complete the team using concrete metricsOrganisation 20%Organise and optimise shiftsChanging agents' settings in Symposium.
Take care of logistic problems (office supplies, general working conditions). Maintain contact with the customer regarding cases, new procedures, applications, toolsReporting 15%Collect metrics, analyse these and report to customer / management / quality team.




Knowledge & Key Skills requireEducation/KnowledgeBilingual or proficient in German and advance level of EnglishWorking knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configurationBusiness knowledge and commercial awarenessPrevious experienceIT knowledgeHigh customer care knowledgePrevious track track record outbound salesPrevious experience managing sales pipelinesPersonal abilitiesStrong communication skillsAbility to implement and manage changeFollow the security rules of the companyWhat's in it for youWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. Full time 39 hours/week permanent contract: Monday to Friday from 09:00 to 18:00
- Compensation: base salary of ** euros gross/year + up to * euros gross/year in bonus + Medical Insurance + Ticket Restaurant Card
- Great office location in Valencia
- Full paid training

about the company
and the project you will be working on
- Career development program and specialized coursesExperience the best version of you AtConcentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you, and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice". English (Required)Time Type: Full time#J-*-Ljbffr

📌 Sales Manager (España)
🏢 Tech Sales Jobs
📍 España