Service Manager (Rapid Productivity, Agentic AI)(m/f/d) About the Job The Service Manager has end-to-end responsibility for delivery of a set of IT Services in a Tribe.
This consists of the ownership of used and required technologies, costs, compliance, security and the delivered quality.
Beside the general service delivery, the Service Manager has a crucial role in the interaction with the agile delivery teams or Agile Release Trains for service development, technical service delivery sourcing, service transition to production and continuous improvement.
What you do Ensure stable and efficient operation of services including availability, capacity, service use and provisioning responsibilities (following the agreed SLAs and KPIs).
Ensure continuous improvement which includes the shaping of the delivery setup and stability initiatives (incl. day to day Problem Management on delivery level) Ensure service compliance via pro-active management of toxicity, vulnerability and Risk Assessments including mitigation planning and steering.
Ensure all responsible services are SPM process compliant managed, to cover all operational, financial and compliance related criteria Manage the application lifecycle which includes required PenTesting DR Testing (following the integral requirements).
Support delivery functions during critical operational events e.g. INC and act as an escalation point Support the Tribe Lead and Production Management for monthly quarterly OE facing ceremonies (Service Review Committee, IT Steering Board).
Actively manage service limitations and findings based on the agreed Service Delivery SLAs.
Develop cost-effective IT services that contribute to the service portfolio.
Responsibility for budget and P L of the respective services.
Oversee the coordination,



tracking, and handover of individual services to standardized services and support the Tribe Lead for portfolio management of new, existing, and decommissioning services.
Drive and define important indicators and their monitoring, e.g., cost per service, quality, capacity, business continuity and IT security, and ensure compliance with IT standards and processes.
Manage the technical delivery sourcing (in strong alignment with the Chapter Leads), transition and delivery of services following the service description, service catalogue and contract Collaborate with technical and delivery experts or respective service providers to ensure the services are balanced between both standard solutions and customer needs.
Own and drive service specific audit requests (OE driven, internal external Audit) as well as the implementation of global processes and controls for the relevant technical service delivery organization (in strong collaboration with agile roles e.g. RTE).
Ensure active personal contribution to the CTO1 AGCS Service Manager community and an active contribution of further IT Operating model evolution and optimizations.
What you bring Minimum 3 years work experience in rapid productivity.
Work experience in AI agents as well as agentic AI in build and run with special focus on compliance.




Proven technical delivery management experience with proven agile delivery experience - SAFe Understanding of relevant products, processes and services and their lifecycles.
Engaging in customer relationship management and supplier / provider management.
Degree or equivalent professional experience.
Process and project management, ITIL training or certification desirable.
Ability to work closely with application across tribes and to constantly improve bot/agent completion rates.
Strong knowledge of AI technologies, principles and their practical use.
What we offer We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl.
up to 25 days per year working from abroad.
We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.
About Allianz Technology With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization.
With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform and innovate the infrast

📌 Service Manager (España)
🏢 Allianz Technology SE Spain Branch
📍 España