Spanish Gap Year (SGY) provides immersive educational and cultural experiences for young adults in Spain. Our programs combine language learning, professional development, cultural exploration, and personal growth, with a strong focus on student wellbeing and support. We are looking for a reliable, caring, and proactive individual based in Barcelona to provide on-call support to our students for medical appointments, emergencies, and unexpected situations through the end of November ***
* with the possibility of continued employment and progression into a full-time role. ¿The RoleThis is a part-time, 24/7 on-call position designed to provide additional support to the Spanish Gap Year team whenever a student requires medical assistance or help with an urgent situation. The successful candidate will help ensure that students feel safe, supported, and cared for while navigating healthcare and unexpected situations in Spain. Student Health and WellbeingProvide 24/7 on-call support for student medical needs, emergencies, and urgent welfare concerns.
Provide calm, empathetic, and reassuring support to students who are unwell, anxious, overwhelmed, or unfamiliar with the local healthcare system.
Help students communicate their symptoms, medical history, and concerns to healthcare professionals, including providing English-Spanish translation when necessary.
Support students in understanding appointment logistics, medical instructions, prescriptions, and follow-up arrangements without providing medical advice or making clinical decisions.




Emergency Response and Practical LogisticsRespond independently to urgent situations, assess immediate practical needs, and take appropriate action in accordance with the Emergency Response Plan.
Ensure students are appropriately supported until responsibility can be safely transferred to the relevant medical professionals or program staff.
Provide timely updates to the Program Coordinator and relevant program leadership to support appropriate student and parent communication.
Follow up on outstanding medical information, test results, and next steps where necessary.
Handle student information confidentially and follow company data protection procedures.
Student Care and SafeguardingDemonstrate patience, empathy, and emotional maturity when supporting young adults living away from home.
Help students feel listened to, reassured, and supported while maintaining appropriate professional boundaries.
Follow established safeguarding, student welfare, and emergency procedures, including those applicable to participants under 18.
Recognize the limits of the role and seek appropriate medical or leadership support when a situation exceeds the candidate's responsibilities.




Required Qualifications and ExperienceFluency in both English and Spanish, with the ability to communicate confidently in healthcare and emergency situations.
Monitor/a de Temps Lliure qualification or equivalent experience in youth activities, education, student support, or youth supervision.
Availability for 24/7 on-call coverage throughout the agreed employment period, including nights, weekends, and public holidays.
Strong organizational and problem-solving skills, particularly when coordinating medical appointments, transport, and other urgent logistics.
Experience supporting young adults, international students, or participants in educational or cultural exchange programs.
Experience accompanying individuals to medical appointments or navigating the Spanish healthcare system.
Experience in student welfare, youth work, pastoral care, residential programs, or emergency support.
Knowledge of safeguarding practices and appropriate professional boundaries when working with young people.
Confidence managing urgent situations independently while recognizing when to involve emergency services or program leadership.
The Adecuado CandidateWe are looking for someone who genuinely enjoys caring for people and can be a dependable source of support when students need help. xqysrnhThey should be able to balance independent decision-making with clear communication and appropriate escalation, ensuring that students receive timely, responsible, and compassionate support while living and studying abroad.

📌 On-Call Student Support Assistant (España)
🏢 Spanish Gap Year
📍 España