Experteer Overview In this role you will be the primary contact for existing customers in the Portuguese market, managing a client portfolio to boost satisfaction and retention.
You will uncover upsell opportunities, gather feedback for product improvements, and sustain long-term relationships through regular touchpoints.
You'll work with cross-functional teams to ensure a smooth customer journey and meaningful product updates.
This is a chance to help scale Factorial's Customer Experience organization in a dynamic, global environment.
Compensaciones / Ventajas
- Identify upsell opportunities and generate revenue from each client
- Build and maintain strong client relationships through regular video calls and ongoing engagement
- Provide after-sales support to retain customers
- Ensure prompt and accurate responses to client inquiries




- Detect trends and weaknesses in the customer journey and collaborate on product improvementsResponsabilidades
- Experience in a customer service and sales role
- Analytical, organized, and able to multitask
- Tech-savvy and comfortable with digital tools
- Interested in the B2B SaaS sector
- Excellent communicator with quick empathy
- Proactive and able to propose new ideas
- Native level of Portuguese and professional EnglishRequisitos principales
- Private health insurance
- High growth, multicultural environment
- Wellhub fitness program
- Cobee for expenses
- Language classes
- Breakfast in the office

📌 Cx Account Manager Portuguese Market (España)
🏢 Factorial Hr
📍 España