Join a fast-growing, AI-powered customer communications environment where technical expertise and customer experience go hand in hand. As a Technical Support Specialist, you will investigate complex issues across a communications platform spanning telephony, messaging, integrations, APIs, analytics, and AI-powered features. Working within a globally distributed, follow?the?sun support organization, you will gain exposure to a broad ecosystem of SaaS, CRM, automation, and telecommunications technologies.
AccountabilitiesTechnical Troubleshooting: Investigate escalated issues involving platform integrations, APIs, telephony configuration, messaging functionality, analytics, and reporting.
CRM and Third?Diagnose integration issues involving platforms such as Salesforce, HubSpot, Zendesk, Zoho, Bullhorn, and Monday.
API and Webhook Analysis: Examine webhook payloads, API responses, request logs, and authentication settings to identify and resolve technical problems.
Troubleshoot SMS, MMS, and WhatsApp functionality, including integration and configuration problems.
AI Feature Support: Investigate issues affecting AI?powered features, including transcription, AI?generated call summaries, and AI Voice Agent behavior.
Platform Configuration:



Help customers resolve call flow, phone number, permissions, and feature configuration issues.
Functional Collaboration: Work with Product and Engineering teams to reproduce bugs and diagnose platform issues, coordinating with external CRM providers and telecommunications partners when required.
RequirementsExperience in a technical support role within a SaaS, telecommunications, or platform?Familiarity with Postman or comparable API testing tools.
Excellent written and verbal communication skills in English.
Preferred QualificationsExperience troubleshooting CRM integrations, particularly Salesforce, HubSpot, or Zendesk.
Familiarity with observability tools such as Datadog.
Experience supporting AI?powered SaaS products, including transcription tools and AI assistants.
Experience with messaging technologies such as SMS, MMS, and WhatsApp.
Familiarity with Atlassian tools such as Jira and Confluence.
Experience working in a remote or globally distributed team.
Fast?paced, entrepreneurial culture with opportunities for continuous learning and professional development.

📌 Technical Support Specialist (España)
🏢 Jobgether
📍 España