We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Founded in ***
* by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries.
With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; Habilidades, experiencia, cualificaciones... Join us as Customer Care Agent Netherlands and help Dutch SMEs and freelancers succeed with Qonto.
The Customer Care team guides and helps our clients, and we're proud of our 4.6/5 customer satisfaction. We keep pushing it higher as we scale our Dutch-market support.

What you'll do
Be a Qonto Ambassador: You'll delight our Dutch customers with sharp, fast support by email, chat and phone, both inbound and outbound.
Hit our quality bar: You'll reach a Stellar Support score of ** or above, answer chats in under 5 minutes and emails in under 30, and end each day with zero backlog.
What we're looking forFluent Dutch and English:



You speak and write both fluently, so Dutch clients always get clear answers.
Customer-facing

experience:
You have at least 1 year in a customer-facing role, or a first internship in client-facing work, and hospitality, retail or restaurant backgrounds are very welcome.
You're comfortable with ticketing systems, Zendesk is a plus, and you pick up new tools like Aircall, Forest and Dust fast.
This entry-level role lets you build a strong base in fintech customer care alongside experienced teammates.
Hybrid setup and AI-forward tooling: You'll work 3 days in our Barcelona office and 2 days remote, with tools like Dust, Claude and internal AI assistants, and we want you to experiment.
Your future managerYou'll report to Cristina Martel García, Lead Customer Care Spain. She has a strong customer relationship background and joined Qonto as a Customer Success Officer. She now leads customer care, covering account management, payment services and support. Expect close coaching, knowledge sharing and a clear vision of best-in-class support.

📌 Dutch Speaking Customer Service Advisors (España)
🏢 Qonto
📍 España