EF- English Live Customer Service Team
is looking for an enthusiastic person with a high level of German to join our European team in Barcelona's office.
As a Junior Customer Success Agent - DACH marketyou will be responsible for providing customer support and guidance in our online English courses.
Your responsibilities will include, but not be limited to:
Organize and host engaging onboarding webinars to introduce new students to EF English Live's platform, features, and learning resources.
Monitor customer payment schedules and ensure timely payments.
Work proactively with students to identify solutions and prevent cancellations.
Act as the main point of contact for students, providing support through multiple channels, including video calls, phone, chat, and email.
Represent the EF English Live brand and deliver on its promise: "Learn English. Finally."
Investigate and elevate technical or teacher-related issues to central teams, following up to ensure effective resolution.




Requirements:
The candidate must be already based in Barcelona.
1 - 2 years experience in Customer Service minimum.
An advanced/native level of German.
A minimum of a speaking B2 level of English
Customer-focused approach. and target-driven attitude
Ability to communicate effectively andconcisely to customers.
Cultural awareness and ability to work withina team.
Benefits and fun stuff:
Fixed salary + commission plan
Versátil working: 2 days at the office, 3 from home
28-day holidays/year
Flexible Remuneration Plan: Private medical insurance, child care voucher, restaurant tickets
Wellhub discounts
Internal Career Path and opportunities internationally.
Work in a multinational office.
Work with passionate and enthusiastic people.
#J-*-Ljbffr

📌 Junior Customer Success Agent (España)
🏢 EF Education First
📍 España