REPORTING TO: Director, Service Delivery OFFICE

LOCATION:
Madrid, Spain ROLE TYPE: Hybrid, Full-time IPC is a global fintech company that puts people at the center of innovation. With a strong global footprint, we empower financial institutions and capital markets with advanced cloud-based trading communications and managed connectivity solutions. Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency. Role Overview: Working as part of the General Service Delivery Specialist team to support delivery of networking projects. Coordinating service delivery tasks across IPC customers, IPC internal teams and external suppliers. Reporting on the status of tasks and managing the interdependencies between them to deliver first class customer service. Supporting both internal and external projects Managing and overseeing service delivery tasks from order receipt to customer handover and bill release: New services / Changes to existing services / Cease of services Collaborating with internal teams, vendors and customers to gather the information required for order delivery Coordinating task and deliverables to ensure smooth service delivery execution Maintaining accurate data in delivery systems: Generating tasks in workflow systems / Maintaining service data in service database / Working with customer billing and vendor cost information: creating bill items,



maintaining bill forecast date, releasing billing to customers and supporting internal teams and customer with answering billing queries Placing and managing orders with vendors to IPC Adding and removing TDM services on the IPC network Preparing internal and external reporting Essential Skills and Experience to be Successful in this Role: Minimum 5 years' experience in IP/Telecommunication Service Provider Delivery of Network Solutions Bachelor's degree in business administration, economics, or a related field. Non engineering certification (not technical profiles), but candidates should have a fundamental understanding of the technical aspects and their implications Practical working knowledge of ordering ethernet and extranet circuits Ordering and Co-ordination of internal/external services requirements Knowledge of delivering voice solutions Internal/External resource co-ordination of Voice/Data solutions in the Telecommunication industry Excellent verbal and written communication skills Experience of coordinating project deliverables within multiple task owners across a number of teams Ability to prioritise along critical path to meet project milestones and deliverable dates Problem solving skills and the ability to coordinate mini projects effectively Desired Skills and

Experience:
Project management certifications PMP and Prince will be a plus. Experience of service delivery within Financial Markets and/or Telecoms & Networking Solutions a definite advantage. Familiarity with Oracle Metasolv system (although training will be provided) What's in It for You? Private Enhanced Health Insurance Pluxee Restaurant Pass Pluxee Transport Pass (only for Hybrid positions) Additional

Benefits:
Access to Flexible Retribution Scheme Additional Time off for Charity Work and Volunteering Tuition Reimbursement Program Certification Bonus Program Access to "IPC University" (our Internal E-Learning Platform) Access to LinkedIn Learning Access to Babbel+ Platform and Local Language Training Program Wellness Program (including access to Modern Health Platform) Employee Referral Scheme Further information about your benefits will be provided during your onboarding process. At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs. We are a global ecosystem, full of diverse people that together made IPC what it is today. supported by an ironclad commitment to constructive dialogue and open?mind...ness.

📌 Service Delivery Support Administrator (España)
🏢 IPC Systems
📍 España