Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. Our unprecedented general expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace. Supermicro is looking for a Technical Account Manager (TAM) to support post?sales service customers across EMEA, drive service solutions with partners, and act as the main technical and escalation contact. This role focuses on growing services, enabling partners, and ensuring high?quality delivery of data center solutions. Relationship Management: Act as the primary point of contact for all technical and service-related inquiries. Technical Support & Troubleshooting: Provide expert-level technical support to customers, troubleshooting issues, and escalating complex problems to appropriate internal teams as needed. Onboarding & Training: Assist with customer onboarding, including training users on the proper use of our [product/service] and ensuring a smooth transition. Identify opportunities for account growth within existing customer base, working closely with sales and other relevant teams to expand product adoption and upselling.



Performance Monitoring & Reporting: Track key performance indicators (KPIs) related to customer satisfaction, retention, and service delivery. Prepare regular reports on account performance and identify areas for improvement. Collaboration: Work closely with internal teams, including sales, engineering, product management, and customer success, to ensure a seamless customer experience. English is required, other languages are welcome. Minimum of 5 years of experience in the IT industry, working with partners and sales. Experience with IT Enterprise Infrastructure services (Linux, Windows OS, Network and Storage) Applications and Data Center Operations. Strong interpersonal, project management, collaboration, and communication skills with the ability to work across multiple levels of an organization and external partners delivering desired results. Ability to use project management skill to work in projects to accomplish key milestones and execute deliverables. Customer Focus and Quality of Product/Service mindset. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

📌 Remote Technical Account Manager (España)
🏢 Supermicro
📍 España