22 oct
|
L'Oreal
|
España
L'Oréal in Madrid is seeking a Zone Care Process Lead to drive process governance and CRM-enabled service delivery.
You'll optimize the Book of Process and enable GenAI-assisted support across EU teams, while ensuring GDPR compliance and quality standards.You'll design clear SOPs/BOPs, manage knowledge in Salesforce Service Cloud, and align with Salesforce, Sprinklr, and Amazon Connect during tech rollouts.
Fluency in English is required.
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📌 Zone Care Process Lead: Genai (España)
🏢 L'Oreal
📍 España