About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. About the

location:
Welcome to Four Seasons Resort Mallorca at Formentor. Perched on the spectacular Formentor Peninsula, surrounded by the Mediterranean Sea and the breathtaking landscapes of Mallorca, Four Seasons Resort Mallorca at Formentor is a truly extraordinary place to work. Originally opened in 1929, this iconic retreat has been reimagined following an extensive restoration, reopening in August 2024 as Four Seasons’ first resort in Mallorca. Set within a vast private estate, the Resort combines its rich heritage and poetic charm with contemporary luxury and the warm, authentic spirit of Spanish hospitality. Here, nature, history and exceptional service come together to create an inspiring environment for both our guests and our people. Join our team and become part of the story of Formentor — a place where careers are shaped by meaningful experiences, genuine connections and the opportunity to deliver the exceptional, every day.

About the role
As a Concierge Intern, you will support the concierge and guest services team in delivering exceptional, personalized service to our guests. This internship provides hands‑on exposure to luxury hospitality while developing knowledge of the destination, guest service standards, and Concierge operations. Under the guidance of the Concierge team,



the Intern will assist with guest requests, recommendations, reservations, transportation arrangements, and special experiences, always delivering service with warmth, professionalism, and attention to detail. What you will do
* Provide personalized recommendations and expert destination guidance on local attractions, restaurants, cultural experiences, outdoor activities, wellness offerings, and bespoke excursions.
* Arrange and coordinate guest requests, including restaurant reservations, transportation, yacht charters, tours, spa appointments, activities, and special events.
* Deliver warm, intuitive, and anticipatory service, identifying opportunities to personalize each guest’s stay and exceed expectations.
* Respond to guest inquiries and requests promptly, professionally, and efficiently through all communication channels, including in person, telephone, email, and messaging platforms.
* Maintain detailed knowledge of the resort’s facilities, services, outlets, and experiences, as well as current information on the local area and destination offerings.
* Handle special requests and bespoke arrangements for VIP guests, celebrations, family travel, milestone occasions, and unique experiences.
* Coordinate closely with external partners, vendors, and local service providers to ensure seamless execution of guest arrangements and experiences.
* Collaborate effectively with Front Office, Guest Services, Guest Experience,



Housekeeping, Food & Beverage, Security, and other resort departments to ensure guest requests are communicated and fulfilled efficiently.
* Support daily Concierge operations, including opening and closing procedures, daily checklists, operational reports, shift handovers, and follow‑up on outstanding requests.
* Accurately document guest preferences, requests, and interactions within hotel systems to support personalized and consistent service throughout the guest journey.
* Assist with administrative responsibilities, including confirmations, vouchers, invoicing, billing verification, and vendor documentation.
* Develop an understanding of vendor agreements, contracts, and invoicing procedures, ensuring compliance with resort standards and financial procedures.
* Monitor and follow up on all guest arrangements to ensure services are delivered as expected and any issues are resolved proactively.
* Manage guest feedback, concerns, and service recovery opportunities with professionalism, empathy, and a solutions‑oriented approach, escalating when appropriate.
* Promote resort experiences, amenities, and curated activities that enhance the guest experience and support resort revenue objectives.
* Maintain the highest standards of confidentiality, discretion, and professionalism when handling guest information, preferences, and sensitive requests.
* Ensure compliance with Four Seasons policies, service standards, and brand expectations while consistently delivering exceptional guest experiences.
* Drive resort vehicles or buggies within the property when required and authorized, adhering to all safety procedures and operational guidelines.
* Create meaningful guest connections and memora

📌 Concierge Intern (Palma)
🏢 Four Seasons Hotels And Resorts
📍 Palma