This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Delivery Manager based in Spain. Join an innovative climate tech environment focused on accelerating the transition to a 24/7 carbon-free electricity grid. As Customer Delivery Manager, you will lead a growing Technical Solutions and Customer Delivery team, ensuring seamless software implementation for enterprise customers across the energy sector. You will oversee the entire delivery lifecycle, from onboarding and integration design to ongoing customer operations, while driving improvements in processes, project management, and team performance. Working at the intersection of commercial, product, and technical functions, you will help translate complex customer requirements into scalable solutions. This hands‑on leadership role combines strategic oversight with direct involvement in challenging implementations and key customer accounts. You will have the opportunity to influence product development, strengthen customer relationships, and contribute to meaningful innovation in the integral energy transition. Accountabilities:
* Lead and develop the Technical Solutions and Customer Delivery team, overseeing workload allocation, account assignments, team planning, performance management, and regular team meetings.
* Drive operational and cultural improvements across delivery activities, introducing greater project discipline, standardising processes, and rationalising implementation use cases.
* Optimise customer implementation processes, particularly onboarding and systems integration, to improve efficiency, consistency, and the overall customer experience.
* Oversee the full customer delivery portfolio, monitor the health and progress of ongoing projects,



provide clear reporting to senior stakeholders, and proactively identify risks requiring escalation or intervention.
* Personally manage selected implementation projects, particularly complex accounts, while collaborating with the wider team to ensure successful delivery and maintain a practical understanding of day‑to‑day challenges.
* Analyse customer systems, including energy trading and risk management (ETRM) platforms, billing systems, enterprise resource planning (ERP) solutions, and customer relationship management (CRM) tools, to understand business processes and data structures.
* Design robust data flows and integration strategies that connect customer systems with the SaaS platform, ensuring reliable data exchange and solutions tailored to complex business environments.
* Contribute to integration implementation when necessary, including light scripting and workflow automation, while coordinating closely with technical specialists.
* Continuously identify delivery challenges and implement practical improvements, working with customers to define and execute resolution plans through to completion.
* Identify opportunities to address customer needs through additional platform capabilities, account expansion, and upselling, collaborating with commercial and product teams to develop suitable solutions.
* Contribute to cross‑functional initiatives,



sharing customer insights and delivery expertise to inform product development and broader business improvements.
* Support pre‑sales activities when needed, including advising prospective customers, explaining technical solutions, and participating in product demonstrations.

Requirements:
* A degree in a STEM discipline, providing a strong foundation in analytical thinking, structured problem‑solving, and technical concepts.
* Experience in SaaS implementation or a role involving the analysis of complex business processes and data, such as business analysis, consulting, or auditing. Experience in energy, commodity trading, banking, or SaaS businesses is particularly relevant.
* Proven people management experience, including allocating workloads, coordinating teams, supporting professional development, and conducting performance assessments.
* Strong analytical and problem‑solving skills, with exceptional attention to detail and the ability to translate complex system requirements and data structures into practical integration solutions.
* A solid understanding of business systems and data flows, with the ability to investigate customer environments and design effective integration approaches.
* Familiarity with a scripting language, preferably Python, and the ability to use large language models (LLMs) in a controlled and effective way to automate workflows and improve operational efficiency.
* Excellent communication and stakeholder management skills, particularly in remote environments, with the ability to collaborate effectively across technical, commercial, product, and customer‑facing teams.
* Strong project management and organisational capabilities, including the ability to prioritise competing demands, manage tight deadlines, and maintain high‑quality delivery sta

📌 Customer Delivery Manager (España)
🏢 Jobgether
📍 España