About us
At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. Join a Company that is Powering the Future of Finance with AIRavenPack has been recognized as the Best Alternative Data Provider by WatersTechnology and has been included in this year's Top 100 Next Unicorns by Viva Technology. RavenPack has launched Bigdata, our Gen-AI platform tailored for finance, which is already being recognized as the #1 platform for powering financial AI agents.

ABOUT THE ROLE
As an IT Operations Technician within the IT Support team, your primary goal will be to provide comprehensive support across various departments within the company, focusing on improving processes and enhancing on-premises infrastructure and services. You will collaborate closely with key teams including IT Support, CyberSecurity, Compliance, Business Operations, and Office Management.
This role offers a hybrid work environment in our Marbella office.
YOUR RAMP-UP JOURNEYIn your first month, you will become familiar with our existing IT infrastructure and processes, while also starting to engage with various teams to understand their specific IT needs and challenges.



You will begin to take ownership of small implementation projects and start triaging and diagnosing support issues as they arise.
After six months, you will have successfully led implementation projects independently, enhancing our IT services and infrastructure. You will demonstrate proficiency in providing L2/L3 technical support and will be well-versed in onboarding new technologies and services, ensuring compliance with ISO* and SOC2 processes.

KEY RESPONSIBILITIES
Provide L2/L3 technical support to internal customers, ensuring timely resolution of issues and minimal disruption to operations.
Oversee the onboarding and implementation of new technologies and services, contributing to the continuous improvement of our IT operations.
Ensure compliance with established ISO* and SOC2 processes, maintaining high standards of security and data integrity.
QUALIFICATIONSExperience with operating systems maintenance, including Windows, Linux, and MacOS, ensuring optimal performance across platforms.2-3 years of experience as L2/3 Technical Support Technician.
Proficient in Google Workspace and Atlassian tools, enhancing team collaboration and productivity.
Skills in Powershell scripting to automate tasks and improve operational efficiency.
Demonstrated experience in networking, with a solid understanding of computer networks and their configurations.
Being used to automation processes and tools like Zapier, IFTTT.
What's in it for You? Hybrid work arrangement: 3 days in the office, 2 days remote (post-onboarding). We are an equal opportunity employer and value diversity at our company.

📌 IT Specialist (España)
🏢 Ravenpack
📍 España