David Kennedy Recruitment is working with a fast-growing international AI company to recruit a Senior CRM & Lifecycle Manager for its Growth team. The role focuses on turning CRM into a major revenue channel by driving first-purchase conversion, repeat purchases, retention, reactivation and LTV across a high-volume B2C consumer product.

Position: Senior Lifecycle Marketing Manager

Location: Europe/ASIA, Remote

Employment type: B2B engagement preferred

Remuneration: Competitive total package +bonus .

DUTIES AND RESPONSIBILITIES:

- Own CRM performance across registered-user-to-first-purchase conversion, token revenue and repeat purchase frequency

- Build and optimize customer segments, triggers, campaigns and automated lifecycle journeys

- Drive first-purchase conversion and repeat monetization through targeted CRM initiatives

- Own onboarding, retention, churn prevention, reactivation and LTV initiatives

- Design and run CRM experiments to identify and scale the highest-value opportunities

- Analyze customer behavior and revenue performance to identify opportunities for conversion and monetization

- Measure CRM impact through clear attribution, incrementality and before-and-after performance analysis

- Work cross-functionally to develop and implement CRM initiatives and experiments

- Identify opportunities to improve CRM contribution to overall business revenue

- Build momentum and solve problems independently in an environment without a finished playbook

- Contribute to the development and improvement of the CRM function

- Use AI tools where relevant for analysis, segmentation, personalization, experimentation and content development

- Lead or coach CRM specialists where applicable.

REQUIREMENTS:





- Proven track record of personally driving significant commercial impact through CRM

- Ability to demonstrate a clear CRM improvement with baseline, actions, personal ownership, timeframe and measurable final result

- Relevant B2C experience in a high-volume consumer business based on subscriptions, repeat deposits, tokens, credits, virtual currency or another recurring-purchase model

- Hands-on experience building customer segments, triggers, campaigns, experiments and automated lifecycle journeys

- Proven ownership of both first-purchase conversion and repeat monetization

- Strong understanding of revenue, conversion, retention and LTV

- Strong understanding of CRM attribution and incrementality

- Experience working with data to identify opportunities and make commercial decisions

- Strong experimentation and problem-solving mindset

- Ability to distinguish personal contribution from wider team results

- Comfortable working independently without a finished playbook

- Ability to work cross-functionally and create momentum without waiting for perfect information

- Experience in iGaming, free-to-play gaming or other repeat-purchase models is an advantage

- Experience leading or coaching CRM specialists is an advantage

- Experience using AI for CRM analysis, segmentation, personalization, experimentation or content development is an advantage

- English C1-C2

- Fully comfortable working with uncensored AI models and adult-oriented content.

BENEFITS:

- Competitive salary package

- Additional performance-based bonus

- B2B contract preferred

- Opportunity to take significant ownership of CRM growth and monetization

- Direct reporting line to the Co-founder & CMO

- International, high-growth AI environment

- And many more!!!

📌 Senior Lifecycle Marketing Manager (Barcelona)
🏢 David Kennedy Recruitment
📍 Barcelona