This position is fully remote anywhere in the United States.

Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading….

My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.

- Our clients love us and our satisfaction surveys show it at a consistent 97%

- We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support

- No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us!

- We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.

We are expanding our operations and seeking to grow our team. We have an opening for a Senior IT Support Engineer to join our Service Delivery Team.

Senior IT Support Engineer Duties and Responsibilities

- Be Fanatically awesome all the time!

- Be an active advocate for customer satisfaction

- Provide technical excellence t for systems, software, and hardware





- Document/Update internal Kb’s, SOP’s, Wiki’s

- Ask educated questions and listen to customers to determine the root cause of issues

- Work through the problem-solving process with customers, empowering them to do the same in the future

- Participate in training incoming staff

- Report significant and recurring issues

- Participate in the After Hours Escalation on-call rotation

Senior IT Support Engineer Requirements and Qualifications

- Proven experience as a senior technical engineer, preferably in an MSP Environment

- Ability to diagnose and resolve advanced issues

- Excellent communication skills

- Keen attention to detail, the memory of patterns, and interest in problem-solving

- Consistently demonstrate the MyITcrew Core Values and meet standard metrics

- Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent

- Advanced skills in the management of Active Directory Domain environments

- Proficient in networking, for both on-premise and cloud-based networks.

- A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments

📌 Remote Senior It Support Engineer (Remote) (Sax)
🏢 My IT Crew
📍 Sax