Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose.

What You'll Do
As a Manager
- BCG Vantage, Sales & Service (Topic Activation path, Marketing, Sales & Pricing Practice Area), you'll bring expertise in Customer Experience (CX) and Sales to a growing global team. A core part of this role is helping colleagues who are putting together a client pitch for CX-related projects. Identifying topic experts to support the pitch, and bringing in senior BCG support when it's truly needed to close the deal. You'll also serve as a thought partner and CX content expert to case teams and topic/sector leaders, helping structure and solve complex client issues, bringing the full breadth of BCG's Customer Experience expertise to each opportunity.
As a Manager, you may line manage a team of junior colleagues, taking responsibility for their goal setting, ongoing feedback and career development support.
Commercial & Customer Relationship Strategy (translating customer research and insights into a customer-centric company strategy); Channel Optimization (diagnosing channel performance and redesigning the channel mix across store, phone, digital and other channels); YOU'RE GOOD ATUnderstanding customer expectations and pain points through qualitative and quantitative research,



and translating that into a customer-centric commercial and relationship strategyDiagnosing channel performance and helping redesign the channel mix across store, phone, digital, and other channelsMapping current-state, end-to-end customer journeys and designing target-state journey blueprintsDesigning the org, governance, and KPIs needed to sustain customer centricity over timeBringing curiosity and rigor to orchestrating complex sales cycles and deals, from qualification through closeHelping colleagues shape and put together a strong customer-experience pitch for a client, quickly understanding what's needed, confirming you're the right person to help (or pointing elsewhere), and pulling together the right examples, experts and/or materials to supportCommunicating with senior stakeholders, demonstrating the ability to engage your audience effectivelyManaging a portfolio of projects, with strong awareness of business priorities and commercial impactTraining, coaching, and mentoring junior team membersWorking in an ever-changing and complex environment, and comfortable with ambiguity and navigating a fast-paced environmentWhat You'll Bring3+ years consulting experience in relevant customer service topic required; 6-10+ years of industryexperience strongly preferredBachelor's degree in relevant fieldSome experience mentoring or coaching colleaguesHands-on experience in a B2C context in one or more of the following: customer research (translating qualitative/quantitative insights into strategy),



channel performance diagnostics and channel mix design, customer journey mapping and redesign, or CX operating model design (org, governance, KPIs)Demonstrated curiosity and skill in orchestrating complex sales cycles and deals, including presales, demo creation, and deal conversion; key account management experience is a plusExperience helping teams put together a strong client pitch, from understanding what's being asked, to making sure the right individuals are involved, to working cross-functionally to pull in the proper materials and expertsExperience learning and applying AI-enabled toolsNice to have (not required): some experience or interest bridging Marketing and Sales & Service topicsFluency in English; other languages requested in certain locationsOutstanding interpersonal and communication skills to interact with internal and external stakeholders while working in a global collaborative team environmentWho You'll Work WithAs a Manager, BCG Vantage on our Topic Activation path, you will collaborate with general topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations.
Our teams combine deep domain expertise with proprietary know-how and data assets to address targeted challenges directly with clients and case teams; co-creating insights onindustry trends and functional topics, building proprietary data and tools, and codifying expertise that helps BCG deliver excellent business value to its clients.
With global experts acros

📌 Global Cx Training (España)
🏢 Boston Consulting Group
📍 España