RESPONSIBILITIES Customer Relationship Development / Prospecting Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Customer Needs Clarification Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision makers and influencers within the customer organization; Sales Opportunities Creation Develop a personal network within the sales territory and represent the organization at trade shows and other events to identify sales opportunities, promote the organization, and enhance its reputation. Sell Customer Propositions Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer's needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.
Customer Relationship Management (CRM) Data Monitor team members' use of the customer relationship management system, identifying and resolving standard issues and escalating these to a senior manager as appropriate. Promoting Customer Focus Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.



Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Behavioral Competencies Customer Focus Builds strong customer relationships and delivers customer-centric solutions. Frequently adjusts approach to ensure customer needs are met and to improve service. Skills Customer-Focused Approach Works without supervision and provides technical guidance when required to orient the seller's organization around delivering to the key needs of their customers. Initiates Compelling Sales Conversations Works without supervision and provides technical guidance when required to propose a mutually agreed-upon agenda to start sales conversations that offer value to the client. Knows the Buying Influences Works without supervision and provides technical guidance when required to accurately identify and understand the key buying influences pertaining to an opportunity. Understands Buying Influencer Needs Works without supervision and provides technical guidance when required toquickly and accurately define the needs of the key buying influencers. Builds Rapport Works without supervision and provides technical guidance when required to quickly and effectively establish trust within the buying centers in the client's organization. In-Depth Questioning Works without supervision and provides technical guidance when required toexplore the depth and breadth of a problem, draw out the implications of not changing,



and help clients self-discover and articulate the value of a solution. Manages Buyer Indifference Works without supervision and provides technical guidance when required to acknowledge and ask questions to understand the circumstances surrounding client indifference. Manages Resistance Works without supervision and provides technical guidance when required to acknowledge a client's indifference and gain agreement from the client todiscover the root causes of resistance. Questions Strategically Works without supervision and provides technical guidance when required to uncover clients' explicit needs and/or unforeseen opportunities and challenges. Understands Customer Needs Works without supervision and provides technical guidance when required to articulate the customer needs in the customer's business language and business context. Understands Issues/Motivations Works without supervision and provides technical guidance when required toquickly identifyand accurately articulate why a client does or does not want a change based on their business objectives and challenges. Verbal Communication Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies. Closes Effectively Works without supervision and provides technical guidance when required to arrive at mutually beneficial commitments that help move the sales/client relationship forward. Diagnoses Needs with Questions Works without supervision and provides technical guidance when required to ask questions that encourage the client to talk openly about their key objectives and challenges. Effectively Presents Solutions Works wi

📌 Account Manager Y-Products (España)
🏢 Yokogawa
📍 España