LEVEL is a long-haul airline based in Barcelona and part of the IAG group. The company is customer?With a focus on providing an exceptional customer experience, LEVEL is committed to delivering top?notch service and exceeding the expectations of their passengers. The Network & Customer Recovery Manager leads the Network & Customer Recovery Team and is responsible for defining, implementing and overseeing the airline's disruption management processes and policies. This position acts as the main focal point for disruptions during both operational and non-operational windows, ensuring effective coordination across all relevant departments and the timely implementation of customer recovery measures. Lead, manage, plan and roster the Network & Customer Recovery Team. Act as the central point of contact for coordinating disruption responses during both operational and non-operational windows. Define, implement and continuously improve disruption management procedures and policies. Coordinate the different departments involved in operational disruption management and customer recovery. Manage and develop tools that support effective disruption management, decision-making and real-time monitoring. Lead improvement projects focused on the automation of disruption management and the development of customer self-service solutions. Monitor and control costs arising from disruptions, including accommodation, catering, ground transportation and other customer recovery expenses.



Prepare and manage the area's annual budget and financial forecasts. Monitor expenditure and identify opportunities to improve cost efficiency without compromising the customer experience. Provide real-time reporting and recommendations to management and other relevant stakeholders. Analyse operational risks, identify recurring disruption drivers and propose data-driven corrective or preventive measures. Customer Experience Commercial External service providers A bachelor's degree in Aeronautical Management, Tourism, Business Administration, Engineering or a similar relevant field is required. Customer service Operational control Strong leadership, team management and workforce-planning skills. Experience with DCS and reservation systems such as Resiber, GoNow, Amadeus and SkySpeed. Strong analytical, risk-assessment and problem-solving skills, with a data-driven approach. Customer-focused mindset, with experience in cost control, budgeting and forecasting. Proficiency in Excel, PowerPoint and data-visualisation tools such as Power BI. Strong commitment to continuous improvement, automation and digital transformation within the airline industry. English: Spanish: Flex Benefits There are adaptable benefits available for services like meals, transport, childcare, trainings, and Health Insurance. This will allow you to enjoy facilities, fitness classes, consult with a professional nutritionist, and much more #

📌 Network & Customer Recovery Manager (España)
🏢 Level Airlines
📍 España