Technical Support Advisor (Italian
- speaking) On-site MA05Experience the power of a game-changing career Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Technical Support Advisor in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.
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We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
What you will do in this roleAct as the first point of contact for dealers and end users, handling phone and email inquiries in real timeTroubleshoot technical issues and provide timely accurate resolutionsEducate customers on product usage, updates, and best practicesCreate and manage support tickets to ensure proper tracking and resolutionCollaborate with internal teams to resolve complex or escalated casesMaintain accurate customer records and documentation in internal systemsYour qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Concentrix is a great match if you:Are proficient or bilingual in Italian plus an advanced level of EnglishHave good disposition to work in a customer service environmentHave customer care skills – ability to listen to and understand the customers' need2 year experience in Customer service or Technical Support areaCan take ownership of,



and progress calls to resolution or to escape call to resolutionDon't meet every requirement? We'll do our best to match you with the right job, whether it's this one or another role.
What's in it for youWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. Full-time 39 hours/week permanent contractSchedule: Monday to Friday, 09:***:00Salary package: 20,500 euros gross/year + up to 2,000 euros gross/year in bonusCentral office location in BarcelonaFull paid training on the company and the project you'll be working onCareer development programs, specialized coursesExperience the best version of you At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over ***
* of the world's best brands solve their toughest business challenges.
Whether it's...... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. And the operational experts who run it all and make it work seamlessly.
By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

📌 Technical Support Advisor (España)
🏢 Concentrix Spain Business Process Outsourcing S.L.U.
📍 España