We are the people who give possibilities purpose BD is one of the largest integral medical technology companies in the world. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description
The Customer Service Representative is responsible for driving continuous improvement initiatives across Customer Service operations, ensuring efficient, compliant, and customer-centric processes. The role partners with Customer Service, Supply Chain, Finance, Commercial, IT and other functions to identify improvement opportunities, implement solutions, and monitor operational performance through KPIs and data analysis.
Analyze end-to-end Customer Service processes to identify inefficiencies, bottlenecks, and improvement opportunities. Facilitate cross-functional initiatives to improve productivity, efficiency, and customer experience.
Performance Management: Define, monitor, and report Customer Service KPIs, dashboards, and scorecards. Support operational reviews, trend analysis, and performance improvement actions.
Digital Transformation & Systems: Support the implementation and optimisation of SAP, CRM, Salesforce, ServiceMax, Esker, or similar systems. Compliance & Risk Management: Ensure Customer Service processes comply with company policies and regulatory requirements.



Identify operational risks and support corrective actions and internal/external audits.
Change Management & Training: Drive adoption of new processes and tools, providing training and coaching and acting as a subject-matter expert for process excellence initiatives.
QualificationsBachelor's degree in Business Administration, Engineering, Supply Chain or related field.3-5+ years of experience in Customer Service, Operations, Process Excellence or Continuous Improvement.
Experience with SAP and CRM platforms.
Advanced Excel and Power BI knowledge preferred.
Fluent English and Spanish.
Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. Our salary or hourly rate ranges reward associates fairly and competitively. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

📌 Evening Customer Service Centre Advisor (España)
🏢 BD
📍 España