Job Title
Backship Support Agent (French-speaking) - Onsite - BM01
Job Description
Experience the power of a game-changing career. Want to be part of an innovative and growing team? We're a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Backship Support Agent in Barcelona (onsite), you will be part of our team of game-changers who are powering the brands of the future in the Tech industry.
Career growth and personal development
This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
What You Will Do In This Role
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
Coordinate customer return requests, generating labels and arranging shipping.
Inspect inbound returned items, tracking them through the warehouse and documenting their condition.
Sort returns for refurbishment, repair, or recycling, and update inventory records accordingly.
Communicate with customers, providing status updates and resolving discrepancies.
Manage carriers and partners, resolving shipment issues and auditing performance.
Your Qualifications
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix Is a Great Match If You
Are proficient or bilingual in French and advanced in English
Have experience in a comparable role
Strong interpersonal skills including active listening, empathy,



and adaptability
Advanced customer service and conflict resolution abilities
Skilled in troubleshooting and resolving complex, non-standard issues
Provides clear root-cause analysis and insights
Proficient with extended tools and operational systems (e.g., CRM, parcel tracking)
Technically proficient in OS-level topics (iOS, Android, Windows)
Proactively identifies and leads improvement initiatives
Supports efficiency and optimization of service-level agreements (SLAs)
Has access to and effectively uses extended tools
Possesses deep knowledge of internal processes and workflows
Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.
What's In It For You
Full time 39 hours/week, permanent contract
Schedule: rotative Monday - Saturday, from 09:*:00
Salary 22,000euros gross/year + up to 2,400 euros gross/year in bonus
Great office location in Barcelona
Full paid training about the company and the project you will be working on
Career development program and specialized courses
Experience the best version of you
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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📌 Backship Support Agent (España)
🏢 Concentrix
📍 España