Job Identification: 225101

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work As a Guest Experience Curator - Russian Speaker, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Guest Experience & Personalized Service

- Welcome and engage guests in a warm, professional and personalized manner.

- Provide dedicated support to Russian-speaking guests throughout their stay.

- Anticipate guest needs and proactively identify opportunities to enhance their experience.

- Build genuine relationships with guests and maintain a strong understanding of their preferences.

- Assist guests with special occasions, celebrations, personalized amenities and bespoke arrangements.

- Handle guest requests, enquiries and concerns promptly and professionally.

- Follow up with guests to ensure satisfaction and resolve any concerns.

Russian-Speaking Guest Support

- Communicate confidently with Russian-speaking guests in Russian and English .

- Provide accurate information regarding hotel facilities, services, activities and local attractions.

- Assist with translation and communication between guests and hotel departments when required.

- Ensure cultural awareness and sensitivity when interacting with Russian-speaking guests.





- Maintain a professional understanding of preferences and service expectations commonly associated with the Russian-speaking luxury travel market.

Experience Curation

- Create and recommend personalized itineraries and experiences based on guest preferences.

- Coordinate dining reservations, excursions, transportation, wellness experiences, activities and other guest requests.

- Work closely with Food & Beverage, Spa, Housekeeping, Engineering, Front Office and other departments to deliver seamless experiences.

- Liaise with approved external suppliers and local partners when arranging guest experiences.

- Ensure all arrangements are confirmed, communicated and followed up appropriately.

- Identify opportunities to surprise and delight guests through thoughtful and personalized touches.

Guest Relations & Communication

- Maintain regular communication with guests before, during and after their stay where required.

- Review guest profiles, preferences and previous stay information to personalize service.

- Record relevant guest preferences and service recovery actions accurately in the hotel's systems.





- Respond to guest requests through appropriate communication channels in a timely manner.

- Maintain confidentiality regarding guest information and personal details.

Service Recovery

- Handle guest complaints and concerns with empathy, professionalism and discretion.

- Take appropriate immediate action within the scope of authority to resolve guest issues.

- Escalate matters appropriately to the Head Of Department.

- Follow up after service recovery to ensure guest satisfaction.

- Document significant guest feedback and service recovery actions.

Hotel & Local Knowledge

- Maintain excellent knowledge of hotel facilities, services, outlets, activities and current offerings.

- Maintain good knowledge of Seychelles' attractions, culture, dining, shopping, excursions and experiences.

- Keep updated on local events, activities and experiences that may be relevant to guests.

- Provide recommendations that are aligned with guest interests and expectations.

Here’s what you’ll do during a typical day:

- Maintain accurate guest preference and experience records.

- Complete daily guest follow-up and handover information.

- Prepare and communicate VIP and special occasion arrangements.

- Ensure guest requests are properly documented and followed through.

- Participate in departmental meetings and briefings.

- Provide feedback on recurring guest preferences, concerns and opportunities for improvement.

- Support the department in maintaining accurate guest experience reports and records.

Qualifications & Experience;

- Diploma or eq

📌 Guest Experience Curator (Soria)
🏢 Hilton
📍 Soria