Emerald Stay is seeking a proactive Guest Relations / Concierge member to deliver exceptional experiences for guests across our Barcelona destinations. You will liaise with guests pre- and post-stay through email, WhatsApp and calls, arranging airport transfers and at-home massages, while coordinating with local staff to ensure smooth arrivals and registrations.
You will handle complaints with empathy and professionalism, processing invoices at checkout and capturing guest feedback to improve
📌 Boutique Hospitality Operations Lead (Barcelona)
🏢 Emerald Stay
📍 Barcelona
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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.