* Provide support via phone and e-mail to distribution partners and installers on Hikvision products efficiently and accurately.
* Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures.
* Help and support with testing products; and report the results to your line manager.
* Maintain and develop the company's CRM system by insuring all data relating to customers and support tickets are accurate and up to date.
* Attend regular training and meetings to maintain and expand knowledge and performance level.
* Understand and strive to meet or exceed targets while providing excellent consistent customer service. Competences
* A good team player who is able to work with other team members to achieve team targets
* Good communication skills as well as interpersonal skills to understand customers' needs and meet their expectations
* Positive attitude towards work
* High integrity
* A demonstrable passion for Information Technology
* Fluent in Mandarin, both written and verbal
* Fluent in English and Spanish, both written and verbal.

📌 Technical Support Engineer (Madrid)
🏢 Hikvision Iberia
📍 Madrid