## General information ### Legal entity GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Integral Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group. This position is also open to anyone recognized as a disabled worker. ### Reference 2026-18427 ### Line Of Business FREIGHT MANAGEMENT ## Position description ### Type of assignment Full-time Regular ### Function Operational activities
- Customer Service ### Job title Customer Service Project Logistics M/F ###

Job description
The Customer Relations Operator handles the after–sales services as per the commercial commitments between Geodis and the customers to guarantee their satisfaction Key Activities / Assignments ### Applicant's profile Customer relations Respond accurately to requests for information or service relating to our services (off-site deliveries and collections) Timely inform the clients on their service deliveries or unexpected situations to guarantee their satisfaction Manage,



process and respond to customer complaints while protecting the company's interests Record requests for credits and refunds Advise customers on technical matters (collection conditions, delivery times, taxation, handling, storage, packaging) Identify any customer needs, communicate information to the sales teams and, from time to time, advise customers on products in conjunction with the sales teams Participate in the preparation of internal or customer sales meetings to support the sales team Promote Customer Information Solutions (CIS) and assist customers in the use and input of data in these tools Reporting Maintain the client's database Produce customer reports within the contractual framework defined with the customer (anomaly monitoring, quality reports, etc.) Tracking deliveries and off-site collections Identify and resolve problems with off-site deliveries or collections Anticipate and/or correct anomalies for the customers concerned in accordance with the procedures validated in the monitoring sheet Inform customers of route anomalies in accordance with procedures validated in the monitoring sheet Quality management Monitor the quality of the service provided to the customer: analyze, report and, if necessary, propose improvements to management Keep up-to-date in the field ### Working time (%) 100 ## Position location ### Position place Europe, Spain, País Vasco, Vizcaya ### Location Bilbao ## Candidate criteria ### Minimum level of education required HIGH/SECONDARY SCHOOL DEGREE ### Years of experience in similar position Confirmed (5 to 10 years of experience) ### Languages English (Intermediate)

📌 Customer Service Project Logistics M/F (Bilbao)
🏢 Geodis
📍 Bilbao