The mission of the
Field Services Virtual Service Sales Representative – Recurring Business
is to
protect, renew and grow the recurring services business
by proactively managing the contract renewal cycle, identifying expansion opportunities and developing long-term relationships with an assigned portfolio of customers.
The VSSR Recurring is responsible for driving
on-time contract renewals, retention and recurring business growth
, while identifying opportunities to expand the recurring footprint through contract extensions, additional services, installed base coverage and other recurring offers.
Working remotely through phone, e-mail, digital tools and other communication channels, the VSSR acts as a key commercial contact throughout the renewal lifecycle and collaborates closely with the wider Services organization to maximize recurring revenue and customer retention.
Essential Responsibilities
Build and manage the Recurring & Renewal opportunity pipeline
Proactively manage the
contract renewal pipeline
for the assigned portfolio.
Anticipate upcoming expirations and initiate renewal activities with sufficient lead time to maximize
Renewal On Time
.
Prepare and manage
renewal proposals / contract offers
and follow them through to closure.
Proactively follow up open renewal opportunities and minimize
late renewals and contract leakage
.
Identify contracts at risk and take appropriate commercial actions to protect recurring revenue.
Analyze, qualify and proactively progress renewal and recurring opportunities in
BFO
.
Maintain accurate opportunity status, expected closing dates and customer interactions.




Coordinate internally with Services teams to ensure renewal opportunities are properly supported and delivered.
React quickly to customer requests related to existing contracts and recurring services.
Develop and expand Recurring Business
Identify
cross-sell and upsell opportunities
within the existing contract portfolio.
Identify
cross-sell and upsell opportunities
within the existing contract portfolio.
Expand recurring coverage across the customer's
Installed Base
.
Identify customers, assets or services currently outside existing contracts and develop opportunities to bring them into a recurring model.
Promote relevant recurring offers and contract extensions aligned with customer needs.
Convert transactional service relationships into
long-term recurring relationships
whenever appropriate.
Support targeted recurring campaigns based on Installed Base, contract maturity and identified customer potential.
Generate new recurring business opportunities from existing customers and Installed Base.
Manage assigned customer and contract portfolio
Develop a clear understanding of the assigned customers, contracts and Installed Base.
Develop a clear understanding of the assigned customers, contracts and Installed Base.
Act as a key commercial point of contact for
contract renewals and recurring services
.




Build and maintain strong customer relationships throughout the contract lifecycle.
Ensure customers understand the value and scope of their service contracts and relevant opportunities for expansion.
Maintain accurate customer, contract and Installed Base information.
Document relevant customer interactions and commercial activities in BFO.
Monitor the evolution of the assigned recurring portfolio and identify risks and growth opportunities.
Drive Recurring Business performance
Deliver assigned
renewal and recurring sales targets
.
Deliver assigned
renewal and recurring sales targets
.
Drive high levels of
Renewal On Time
.
Protect the existing recurring base by reducing churn, late renewals and lost contracts.
Grow recurring order intake through
renewal, upsell, cross-sell and expansion activities
.
Maintain a healthy and accurate renewal pipeline with sufficient visibility on future expirations.
Report on renewal performance, recurring order intake, pipeline and key risks within the assigned portfolio.
Key Success Factors
Strong ownership of the assigned
Recurring & Renewal business portfolio
.
Customer-focused mindset with a clear focus on
retention and long-term relationships
.
Strong commercial discipline to anticipate renewals and drive opportunities to closure.
Ability to identify and develop
upsell, cross-sell and recurring expansion opportunities
.
Strong pipeline management and commercial forecasting discipline.
Close collaboration with the Services community, CSMs, sales teams and other stakeholders to maximize renewal and recurring opportunities.
High level of knowledg

📌 Field Services Virtual Service Sales Representative (España)
🏢 Schneider Electric
📍 España