If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. As the world's leading specialty logistics provider for the pharmaceutical, biotechnology and healthcare industries, we ensure life-saving therapies, clinical trial materials and critical healthcare products reach patients safely and on time across more than 140 countries.
The Customer Quotation Representative is responsible for preparing, reviewing and delivering customer quotations accurately and efficiently while ensuring compliance with company pricing policies, standards and procedures.
This is a highly process-oriented role that requires strong attention to detail, excellent customer service skills and the ability to collaborate effectively with internal stakeholders to support business growth and customer satisfaction. ## **Gather, validate and maintain customer information, pricing details, product specifications and commercial terms.
* Apply approved pricing structures, discounts and commercial terms in accordance with established guidelines.
* Quality Assurance & Compliance**
* Review quotations to ensure accuracy, completeness and compliance with company policies.
* Ensure compliance with general quotation standards and regional requirements. ### ### Customer Communication & Service* Deliver quotations to customers within established service level agreements (SLAs).
* Ensure customers receive all necessary documentation and information to support their decision-making process. ### ### **Amend pricing, commercial terms or shipment details as required.




* Follow up on outstanding quotations and support efficient resolution of customer requests.
* Maintain accurate version control and documentation history. ### ### Data & Systems Management* Enter and maintain customer and quotation data accurately within CRM and quotation management systems.
* Monitor data quality and escalate system or process issues when necessary.
* Adhere to company data management standards and procedures. ### ### Collaboration & Stakeholder Support* Partner with Sales and Customer Service teams to understand customer needs and quotation requirements.
* Support team objectives, service targets and continuous operational improvement initiatives.
* Continuous Improvement**
* Participate in training and development programs related to quotation processes, systems and pricing policies.
* Contribute ideas to improve efficiency, quality and customer experience.
* What We're Looking For**Education & Experience* University studies in Business Administration, Sales, Marketing, Accounting, Economics or a related field.
* Previous experience in customer service, sales support, quotations, pricing, logistics or administrative operations is preferred.
* Technical Skills**
* Knowledge of Microsoft Office applications, particularly Excel and Word.
* Strong data entry and administrative skills.
* Experience with CRM, quotation management or customer service systems is an advantage. Key Competencies* Customer-focused mindset with a commitment to service excellence.
* Be part of a global leader in healthcare logistics.
* Gain exposure to international operations and global customers.
* Build your career within Cencora, a company committed to innovation, inclusion and professional development. *

📌 Customer Experience Agent (España)
🏢 Amerisourcebergen
📍 España