Job ID: ***
Customer Success Manager (m/f/d) T-Cloud German Speaker
A Coruña, Bilbao, Gijón, Granada, Reus, Seville, Valencia
Professional
Regular
T-Systems Iberia
Your Task
As a Senior Customer Success Manager, you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally.
Responsibilities
Strategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud Public
Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling)
Active participation in the respective vertical squad of the T Cloud Public
Avoiding "churn" through proactive analysis and management of T Cloud Public customers
Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public
Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public
Ensuring customer satisfaction
Participation in the planning and forecasting processes
Transferring customer requirements to the T Cloud Public impediment and demand process
Supporting the further development of cloud handling support
Your Profile
We are seeking a highly qualified Senior Customer Success Manager with extensive cloud technology expertise, strong AI knowledge, excellent customer-facing skills, and relevant certifications to drive customer success and business growth in the T Cloud Public environment.
Must Have Skills




Completed degree in computer science, engineering or comparable training or further education
Top knowledge and experience in the areas of cloud and IT architecture
Top knowledge and experience in technology strategy
Top knowledge and experience in sales and business development
Top knowledge and experience in the field of AI
Strong communication and presentation skills with correct and confident behavior in customer contacts
Strong knowledge of market-relevant cloud ecosystems and experience with partners
Strong knowledge in the field of cloud (IaaS, PaaS, SaaS)
Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace
Experience in development of cloud platforms/hybrid cloud solutions combining technologies, developer tools, APIs, management and integration frameworks and processes
High resilience and adaptability to dynamically changing processes/startup mentality
Very good technical understanding of standardized service provision through platforms
Detailed knowledge of the processes and structures in your own company
Experience in international cooperation with Local Business Units and NatCos
High social skills
Ability to work in a team and integrate
Good assertiveness
Ability to work independently
Willingness to travel nationally and internationally




OTC Practitioner certification or comparable AMIGO Hyperscaler certification
Agile methods certification such as Scrum, Kanban, DevOps or comparable certifications
Fluent written and spoken German and English
Nice to Have Skills
DevOps Foundation certification
OTC Architect certification
About Us
T-Systems is part of the Deutsche Telekom Group, with around 30,000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers' experience.
We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one integral team, guided by respect, integrity, and a passion for doing better every day.
Benefits
Work environment & flexibility
International, dynamic and collaborative environment
T-Social: social initiatives (sports, community, health, ...)
Hybrid work model (remote/on-site)
Flexible working hours
Growth & development
Customized training: access to Coursera to learn whatever you want, whenever you want
Weekly language classes (English & German)
International Mentoring Sessions & Experience Days
Compensation & benefits
Flexible compensation plan (health insurance, meal vouchers, childcare, transport)
Telemedicine
Life and accident insurance
Social fund
Wellbeing & time off
26+ working days of vacation per year
Free access to specialist services (medical, legal, wellness)
100% salary coverage during medical leave
And many more advantages of being part of T-Systems
Application Infor

📌 Customer Success Manager (España)
🏢 T-Mobile
📍 España