Position: Network / Technical Support Engineer (English & Spanish speaker) Our Story We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products. At Arrow ECS we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, network traffic load balancers to name a few. Our customers can range from small businesses through to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is, fast, reliable, secure and most importantly working well for their needs. Our main goal is to provide technical support to our Global customers and partners. Our portfolio is varied and includes best of breed vendors such as CheckPoint, NetApp, Fortinet, Palo Alto, F5, Microsoft and more so there is lots to learn Your job will be to provide technical support via email/telephone/remote sessions to our global customers, using initiative to help customers as much as possible. You will deliver our range of technical support services and investigate any issues that arise.



Where necessary you will need to replicate customer configurations as required to troubleshoot complex errors, in details: Provide 2nd & 3rd line technical support via email/telephone/live-chat to our global customers, using initiative to help customers as much as possible. Replicate customer configurations as required to troubleshoot complex errors. Undertake training to achieve and maintain accreditation in selected products. The idóneo candidate would be someone who is passionate about networking, security, Linux and all things technical. On that role you will have the opportunity to acquire lots of new skills, so it's important that you are keen to learn and embrace new technologies and commit to rapid skills development. Understanding of TCP/IP, routing, switching and related protocols, network environments and topologies. Display a thorough understanding of networking protocols. Administration, installation and troubleshooting of Windows or Linux based devices and networks. Excellent English language skills both written and verbal, proficiency in Spanish. French and German language as an asset. What is in it For You? We believe in supporting new engineers in their training with industry recognized qualifications, as they prepare to work directly with our customers and develop their practical skills and experience in a range of technologies.

Location:
ES-Spain
- Remote Time Type: Full time

📌 Network / Technical Support Engineer (English & Spanish Speaker) (España)
🏢 Arrow Electronics
📍 España