At Acertto Talent Linkers, we specialize in the recruitment of highly qualified professionals at an international level. You can find our job .
We are currently seeking
Customer Service Agents
for an international company operating in a
digital and service-oriented environment
. This role will be part of a growing customer service operation based in
Valencia
, supporting multiple European markets within an international and collaborative environment.
The selected candidates will play a key role in delivering a
high-quality customer experience
, acting as the first point of contact for customers and contributing to the continuous improvement of service quality as the company scales its operations.
Main Responsibilities
Manage customer requests and incidents via phone, email, chat and other digital communication channels
Deliver clear, professional and solution-oriented support to customers and service providers
Ensure issues are resolved efficiently while maintaining a high level of customer satisfaction
Monitor the quality of services delivered on the platform and take appropriate action when standards are not met




Apply internal procedures and service guidelines to guarantee consistency and quality
Accurately record customer interactions, cases and outcomes in CRM and support tools
Escalate complex or sensitive situations to senior team members when required
Work closely with internal teams to ensure effective case resolution
Share customer insights and recurring issues to support continuous service improvement
Requirements
Native or fluent
French
, with professional proficiency in
English
Minimum 3 years of experience
in customer service, customer support or customer success roles
Strong communication skills, both verbal and written
Customer-oriented mindset with attention to detail and service quality
Ability to remain calm and professional in high-pressure situations
Comfortable working with digital tools, CRM systems and support platforms
Interest in working in a fast-growing, technology-driven environment
Spanish is a plus
At
Acertto Talent Linkers
, we strongly believe in diversity and inclusion. We recruit exclusively based on talent, with no distinction of gender, age, origin, religion or orientation.
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📌 Customer Service Agent (España)
🏢 Acertto Talent Linkers | Local & Global Recruitment
📍 España