Domesticandgeneral is seeking a Head of Customer Services to lead end-to-end support across Growth Markets in Europe. You will oversee customer service, complaints, repairs, claims and service delivery with ~200 colleagues and strategic outsourcing partners.
The role combines strategic leadership with operational delivery, requiring strong stakeholder influence, data-driven decision making and a focus on compliant, high-quality customer outcomes.
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📌 Global Customer Service Excellence Leader & Transformation (Madrid)
🏢 Amentum
📍 Madrid
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