Werfen is a growing, family-owned, innovative company founded in ***
* in Barcelona, Spain. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong. As a Technical Service Team Lead, you are the first level escalation in BeNeLux for solving complex technical problems within the Benelux Service organization. You serve as the technical point of contact for both internal and external stakeholders and actively contribute to process improvement, knowledge sharing, and innovation. Additionally, you play a key role in coaching and developing team members. Act as the escalation point for technical issues that cannot be resolved by Field Service Engineers. Follow up on all relevant KPI's for the performance of the technical team (IFR, MTBF, MTTR, WeListen,...) Technical Support & Advice Provide in-depth technical support to customers, Field Service Engineers, and other departments. Knowledge Sharing & Training Develop and deliver technical training for colleagues. Keep training materials up to date in collaboration with the SBU's and other relevant departments. People Management Support onboarding and development of new employees. Quality Assurance & Compliance Ensure compliance with quality standards and regulations in all technical activities. Represent the technical team during Quality Audits. Work closely with other departments such as Sales, Application, and Digital Solutions to translate customer needs into technical solutions and product improvements. Networking FSE Team: Lead and manage the Technical Service team (FSE), foster a collaborative and innovative team culture,



ensuring continuous professional development and effective project delivery. Department Heads and Managers: Work closely with Operations Director, Marketing , Sales, Regulatory Affairs, Quality Assurance and Applications Manager to ensure all installations meet their specific needs and objectives. Facilitate cross-departmental collaboration for seamless project execution and innovation. Finance and Procurement: Work with the finance team to develop and manage budgets for Technical Service Customer Service and Support: Collaborate to enhance customer experience and address technical issues promptly. Vendors and Technology Partners: Manage relationships with external vendors and technology partners to ensure the delivery of high-quality digital products and services. Negotiate contracts and service level agreements to meet the company's requirements. Consultants and Contractors: If applicable, oversee the work of external consultants and contractors. Ensure their contributions align with project goals and company standards. Cross-Functional Project Teams: Form and lead cross-functional teams for specific projects, including members from various departments. Facilitate effective communication and collaboration among team members to ensure project success. University and / or other industry-specific Master or Bachelor Knowledge of SAP is a plus French, Dutch, and English. Project management, Organizational and planning skills Strong interpersonal skills to build and maintain customer relationships. This role is home based but needs presence at customer sites across the region when required. The position requires travelling abroad Benelux to participate in trainings, International meetings and Congresses when requested (expected Werfen appreciates and values diversity.

📌 Technical Service Team Lead Benelux (España)
🏢 Werfen
📍 España