General Information
Position Title: ICT Officer
Job Category: Strategy & Corporate Services
Duty Station(s): Valencia
Seniority Level: Associate
ICS Level: 08
Contract Type: ICA - IICA - Regular
Contract Level: IICA 1
Posting Start Date: 13-Oct-**
Posting End Date: 28-Oct-**
Duration: Open-ended subject to organizational requirements, availability of funds and/or satisfactory performance
Job Highlight
The ICT Officer plays a key role in designing, operating, and continuously improving the Organization's private cloud, private AI platform, and Platform-as-a-Service (PaaS) environments, as well as its public cloud services, in support of operations and missions worldwide.
The position involves applying infrastructure-as-code, automation, CI/CD, containerization, and monitoring practices to deliver secure, resilient, and scalable platforms that enable client entities to develop, deploy, and run applications, including AI and machine learning workloads, in complex and often time-sensitive environments.
The incumbent provides round-the-clock support, including on-call and rotational coverage, to ensure high availability and rapid incident resolution for mission-critical services.
The role contributes to global operations by promoting reliable service delivery, efficient resource and cost management, and compliance with UN policies, standards, and information security best practices.
About the Region
The UNOPS General Portfolios Office (GPO) brings together diverse expertise to help partners deliver impact worldwide. With hubs in New York, Geneva, and Vienna, and expert teams operating globally, GPO leads multi-regional initiatives that advance sustainable development, climate action,



and peacebuilding - including in some of the world's most challenging environments. By leveraging our collective expertise and global networks, GPO supports UNOPS' strategic priorities and the Sustainable Development Goals across more than 130 countries. We work closely with major global partners - including governments, international financial institutions, and UN agencies - to deliver a wide range of services, such as project management, fund management, hosting services, and HR support.
About the Country/Multi-Country Office
Not Required - part of GPO/NYPO
Job Specific Context
The Department of Operational Support (DOS) is responsible for the delivery and maintenance of the Information and Communications Technology (ICT) infrastructure, systems and software applications in support of the operational requirements of Peacekeeping Missions, Special Political Missions, as well as Department of Peace Operations (DPO) and DOS at Headquarters.
ICT is one of the fundamental components that enable substantive work of field missions. Timely and secure communications and information exchange within and between UN Peacekeeping Missions and Headquarters is critical to meet the core strategic, operational and tactical mandate of the United Nations. It is of paramount importance that robust, fault tolerant and scalable ICT infrastructure is in place to maintain operations in the event of natural or manmade disasters, disruption in the theatre of operation,



or as Security Council mandates change.
The Service for Geospatial, Information and Telecommunications Technologies (SGITT) at the Unite Nations Global Service Center (UNGSC) provides a critical role as the as the resilient operational hub for the support and delivery of technology services and solutions to field operations and a broad range of Secretariat and United Nations system clients. As a unified, singular service provider, SGITT provides reliable, resilient and innovative, geospatial, communications and information technology services, including centralized connectivity, hosting and monitoring support, ensuring that staff members in field missions and at Headquarters have access to critical enterprise systems.
UNOPS has signed an agreement with the United Nations Global Service Centre (UNGSC) to provide specialized technical support services in the areas of hybrid cloud, platform management, and global identity infrastructure.
Within this framework, the Platform Support Unit (PSU) delivers operational and technical support for the hybrid cloud environment (covering public and private cloud), platform management (including the Private AI platform), global identity infrastructure, and Enterprise Resource Planning (ERP) infrastructure. These services underpin the digital operations of UN entities and field missions and are aimed at enhancing service resilience, security, operational efficiency, and the responsible adoption of emerging technologies.
To support the growing demand for cloud-based services, secure identity and access management, private AI capabilities, and reliable ERP operations, this position provides technical implementation, operational su

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